Derrick
Don't Fall For it
It's a scam. One of the top 5 worst customer service experiences in my lifetime. The have a list of promises that rope you in, you pay up front and once they have your money they don't care about the service they give you, much less the product. As the original promise deadline on my project passed, there was less than half of the promised work completed. During this time, my project was passed to multiple project managers. I expressed frustration about poor customer service, unfulfilled promises and missed deadlines. I asked for a refund which was refused and instead I was promised new results with a new deadline. Once again, the deadline was missed. I inquired again about the project and never received a response. Not one single follow up, not one single call, email, or message and not a single apology. They showed no concern whatsoever about the situation. There is still a project showing as "ongoing" in their system and they are no longer following up on it, and they do not care because they have my money. I waited 19 days after my second complaint to open my 2nd official dispute with the company over the project. Over two weeks after that dispute, there is still no word from them in response. Despite the fact that they haven't even finished the project, they are ignoring a customer that is unhappy with their customer service. I would advise anyone to never give these guys a chance with hard earned money. They only care about getting money upfront, not the project results or customer service.
Response from IndigologodesignFeb 10, 2021
Hi Derrick, We’re sorry to hear that you had a less than satisfactory experience with us. Could you please provide us with your Order ID so that we can look into the issue and take appropriate measures to resolve it immediately. Regards, Team Indigo Logo Design