Abhinav B.
**Absolutely Disappointing Customer Service – 1xBet Leaves Customers Helpless When Their Accounts Are Blocked**
**Absolutely Disappointing Customer Service – 1xBet Leaves Customers Helpless When Their Accounts Are Blocked** My experience with 1xBet has been extremely frustrating and disappointing. I am facing a serious issue involving a bank lien, and my bank has specifically requested a withdrawal statement from my 1xBet account to initiate the necessary resolution process. Despite repeatedly contacting 1xBet support, I have been told that they cannot help me because my account is blocked. They are refusing to provide the historical withdrawal details I need, leaving me stuck between the betting platform and my bank. The situation is ridiculous: **my bank requires a document from 1xBet, and 1xBet refuses to provide it because my account is blocked.** I am not asking them to reopen my account or allow me to place bets. I am simply asking for a record of a transaction that has already taken place. When a customer needs legitimate transaction documentation for a banking investigation, the bare minimum expectation is that the company provides a reasonable way to access historical records or offers an alternative verification process. Instead, I am being given excuses without any practical solution. A blocked account should not mean that a customer is left without a way to request their own historical transaction information. The complete lack of assistance, accountability and willingness to resolve this matter is unacceptable. I have spent time contacting support repeatedly, yet I am no closer to obtaining the document my bank requires. The experience has destroyed my confidence in the platform's customer service. **My advice to anyone considering using 1xBet: think very carefully about how you might be treated if your account is blocked and you later need transaction records.** Based on my personal experience, getting meaningful assistance has been an exhausting and deeply disappointing process. I expect 1xBet to escalate this issue to its Payments or Security Department and provide the withdrawal statement or a written explanation of how I can obtain it. This is not about asking for a favour. It is about providing basic transaction documentation and treating a customer with a reasonable level of responsibility.



