InComm PaymentsReviews of incomm.com

BE AWARE - got given an online gift card, before I even used it there were fraudulent attempts, a total of $530 has been stolen and they refuse to refund this value despite very clear proof.

This is just an other group of scamming thieves. Purchased a gift card and when I went to use it, it gave an error. Attempts to check balance and transactions also gave an error. I called them on 2/27/2025 and the CSR stated that the card had been deactivated due to suspected fraud. She had me verify my information, where I purchased it, etc. After an hour on the phone, she reactivated the card. I just tried to use the card this evening (5/12/25) and again, the card has been deactivated. I called InComm again. I spent another hour on the phone and at the end of the call, they told me I'm just out the money. They claim the merchant deactivated the card and took the funds back. What?! Of course the merchant can't help me because InComm manages the card AND I bought the card through one of InComm's direct channels. InComm just took my money and told me to pound sand. They're thieves. Do NOT buy ANY gift cards from InComm, whether they are Vanilla or closed-loop. They will deactivate the card and steal your money.

Company scammed me for $500. Terrible company.

Bought one of these Vanilla Visa Gift cards in Orlando in Nov of 24. Card was scammed the next day (obviously an inside job at CVS). Put in a claim and actually received a positive outcome, although it took many months. BUT, I live in Canada and there excuse why they cannot refund me is they do not send correspondance (cheque, replacement card which would be no good to me living in Canada anyway as these cards are only good in the USA) So after many phone calls and e-mails the last guy I spoke with states this fact. All other people I spoke with stated they could send me the refund cheque to Canada. He tells me to find a person/address in the USA so they can send the funds.... Like they are available like apples you pick off a tree... What a joke organization. If your reading this review thinking about getting one of these cards, stay away... Especially if you are from another country. Most of them are scammed at the point of sale by shady sales staff.

If I could give a -10 I would! I received a Macy's gift card for Christmas and when I went to open the card it looked a little off, like it had been used and the packaging reglued. When I went to use it in the Macy's store, it had been previously used, I live and shop only in NY, the card was used in St. Cloud and purchase shipped to Portland, Oregon. I'm trying to find a number to call to report this but after reading the reviews, it seems this would be a complete waste of time. I am going to contact the Better Business Bureau to report this. So disappointed!

I don't know how this company is even still operating. Why haven't they been investigated for stealing and shut down? They stole $500 from by gift card. When I opened a fraud claim, they pretend to investigate it but really they are simply stalling. I saw the $500 on the card when I went to securespend.com and typed in all the card info, but a week later all the money mysteriously disappeared. They refuse to send me the transaction history of the card showing me where the money went....obviously they don't want to give it to me because it would show they stole it. I have filed complaints with the BBB, the GA Attorney General's office, and the Consumer Financial Protection Bureau, but honestly, it would be a miracle if I got my $500 back. Stay away from this fraudulent company....zero stars.

Zillionsgifts- Parent Company -Incomm Financial Services, Incomm Payments. Be fore warned. Im in the middle of trying to get my gift card. I seriously doubt im gonna get any it. I tried to use my zillions gift card. kept getting a error message. Called customer support. They told me it was a security issue and to try back in a few hours. And that I also use a different device. Which I did prior to calling. There are hundreds of negative reviews about Zillionsgifts within the last few months. And as recent as just minutes ago. I assume they are one of those companies that hope you forget about your gift card. And when you try to redeem it. You have trouble and They make it such a hassle to try and fix or get your money back that you just give up. So they are stealing money. Because most just give up. I visited Incomms website. Where it lists an option for customer support for its gift cards. It doesn't list customer service for Zillionsgifts. Only for gift cards issued by major credit card company's like Visa Vanilla, Mastercard, AMEX and so on.

Absolute scam. They take your money and pretend to investigate when you realize they simply stole from you. You will never get any resolution from customer service… just empty promises and excuses.