InComm PaymentsReviews of incomm.com

Purchased a $100 mastercard gift card from Target in Cali on 03/10/23. On 03/22/23 the entire $100 gift card was used at a Target in South Carolina. Contacted Incomm, was hung up on, language barrier, asked to email my DL, receipt, and copy of both sides of card. DL??? Spoke to Target and when asked were does it notify the consumer that these cards are purchased at your own risk there response was the insert in the mastercard packaging your card comes in and in the fine print on their website. What a joke. Both companies need to be held responsible for this scam. Already reported to BBB. A class action must be completed again Target and Incomm.

This is the 2nd card from Vanilla Gift (InComm) that was breached. Both were drained before I used them for the 1st time. I feel it has to be an employee of thiers because the purchases are very similar and for very small amounts over a couple of days, and the card never left my wallet. The first card was replaced for the full remaining balance but the 2nd one has been in dispute since 01/03/23. They issued a new card, but it was short with no reason why given. I have called them and the service rep had no idea why and sent an email twice to the fraud support team and I haven't heard back from anyone. The wait on the phone is usually 45 minutes and I think they do that so callers will just give up and go away. I am sure they know they have a problem with dishonest employees with access to gift card numbers and thei security codes. Stay away from tis company at all costs.

i think they are also in cahoots with Credit Karma and their $50 guarantee. I've trying since feb 3rd to get money. last email said i should have gotten email from incomm on feb 24th. never got it. now i think i know why.

this place is nothing but fraud experts....i think all the people that have been ripped off by them should get together and file a class action suit against this bogus company! anybody else willing? Lets do it.I purchased 2 of incomm's visa cards from target for our vacation...well when we went to use them their balances were $0. Have gone through all the channels and then some for over a month now...absolutley 0 return. So I contacted my bank and they are filing a claim also. As i purchased them with my Debit card. I believe, with the resp[onse i received from Target's Manager after we came back from our vacation...I think Target is a player in this game they play.

My boss gave us our Christmas bonus with is gift card I was super excited when to Dick's sporting good and purchased a pair of 25 dollar pants and then went right next door to target and finish my shopping and it kept declining so I went to customer service and they tried it nothing. I am so embarrassed. I get in my car and check the balance and there was nothing. Well I listen to the transactions and there were three in a row at amazon. They made me wait 2 weeks to file a dispute and I did on Dec 28,2022 The person was very helpful I have heard from InComm once and I have emailed them over and over. I would like to know where we can go to file a lawsuit against them.

GO Shop gift card. Never again! I bought a GO Shop gift card at a local grocery store and when I went to use it at one of merchants listed on the card (Macy's), it wasn't recognized by their system. We tried the mag strip and the bar code 3 or 4 times to no avail. I ended up using another form of payment. I called the number on the card, which is also listed on their website as the number to talk to a representative. There was no option in the menu system to talk to a person. I tried "0" which has been an standard fallback to by pass a menu system for years, but it just kept repeating the same menu. They obviously don't really want to talk to you! I finally hit the option for a stolen card and after waiting on hold for 25 minutes, I got a person! Pretty sure she was in India, I didn't ask, it really doesn't matter, but with all of the scams originating from there, it throws up a caution flag to me. I asked her who she worked for and after a hesitation, she told me InComm Financial Services, which was correct. I then made the mistake of of explaining the issue before her script was ready for it and ended up having to repeat everything 2 or 3 times. Finally, she actually tried to start addressing the problem and suggested that the mag strip was damaged. I explained that it had just been removed from it's packaging and the strip look fine, so after trying it several times, the clerk scanned the bar code and that none of that worked. She then said that I should have used the chip reader even after I explained that it had no chip. All she could do was tell me the balance and that it was active, all of which was readily available on the website. She obviously didn't have the tools or training to research the problem. She also said there was no one else to transfer me to and offered to replace the card since it was damaged. It wasn't, but I finally gave in gave her my mailing address so she could send another card, since that seemed all that she was capable of. I apologized profusely for my attitude and asked her to please pass my complaints to the company. She said she would, but I doubt she even had the ability to do so. In summary, TERRIBLE TERRIBLE customer service! Poorly trained customer service people and seemingly no way to pass the call to anyone else. That tells me that InComm Financial Servies and Go-Giftcards really don't care about customer service and only do the bare minimum. I never did find out if the problem was the card or Macy's since customer service lacked the tools and other avenues to find out. I originally did this review on Go-Shop Gift card, but this looks like the more appropriate place.

Looks like the same experience for every customer. I got a $250.00 gift card around December 2022 and spent $170ish. Went to buy food at Walmart and, the money was gone. Investigated it and the money was spent at Blizzard Entertainment at 3am. I was sleeping. Filed the claim and here we are about 90 days later and the investigation is still going on. We liberated Kuwait in 100 hours. When a company needs 90 day to investigate, they have no intentions on doing justice. Contact me and we can get a class action lawsuit going and cut into their billion dollar company.

I purchased $2400 of AMEX gift cards directly from AMEX (shipped FedEx) and have been made aware that InComm sells the cards. The balance on most cards as I or recipients have opened them is zero. Horrifying, devastating, humiliating (for me and to all the recipients). AMEX customer service was dismissive and told me it's the responsibility of InComm to resolve. I have written emails, left voicemails and sent letters. Nothing happened.