Lisa P.
Arbitrary payout denial based on year-old coupons — Warning to crypto players
Does not deserve 1 star,I am extremely disappointed with my experience. My winnings were completely denied and my balance was removed under the claim that I used "multiple coupons in a row." The casino is digging up free coupons that I redeemed over a year ago (back in 2025) to invalidate a completely separate, individual coupon used today (June 21, 2026). It makes absolutely no sense to tie a current redemption to transactions from a year ago. Furthermore, I have actively made a real-money crypto deposit today following this play, meaning my account is fully in compliance. Denying a legitimate payout over ancient history is incredibly unfair. I have requested an escalation to management, and if this is not resolved and my winnings are not honored, I will be taking this dispute directly to external player-advocacy and mediation boards like AskGamblers. Avoid this platform if you expect transparent terms.




