Ramona D.
I'm not sure how these folks are in business...
We were chasing our tail trying to gain access to our domains - and the Inboxology goat rodeo went on for weekss...not hours or days... Domain Re-establishment Issues: Our team spent six weeks attempting to resolve domain access problems, involving five team members across multiple departments. The lack of clear ownership and accountability created a frustrating cycle of redirects between teams. The situation was only resolved after our vendor intervened to clarify that Inboxology was the Domain reseller. Payment Processing Barriers: We're currently unable to process our payment due to limitations within your application that prevent us from managing our own billing. This is unacceptable for basic account management. Yesterday, we tried to pay our bill using their payment system, but the system kept rejecting us - with no mechanism to bypass and pay with a credit card. This $100 bill cost my company $1,000's in lost productivity. Business Impact: These issues have resulted in substantial lost productivity and operational disruption. There are better products out there...
Response from InboxlogyFeb 6, 2026
Hello Ramona, Sorry to hear about your unpleasant experience. To avoid delays it’s best to use the “Automated Setup” which allows you to purchase domains through our app without any hassle. When domains are bought elsewhere, the process to share access for setup becomes hectic and stressful for both parties. For payment, you have multiple options; card, PayPal, invoicing. Connect with our team to setup your preferred option. We appreciate your feedback and look forward implementing changes for a smoother experience.



