IMR batteriesReviews of imrbatteries.com

Took 3 weeks to get them to file a claim with UPS about a lost package, even though I notified them within days of placing the order ups had messed up. They said i should receive a refund in approximately 10 more days? A customer should not have to tell the merchant that a lost package claim needs to be filed!!!!

I ordered 3 21700 batteries from them in March. When I received the package it was short 2 of the batteries I ordered. I wrote an email to customer service explaining the situation and got zero response for almost 2 weeks. I then took it up with PayPal to recoup the money I spent for merchandise not received. Surprisingly they responded through PayPal in 3 days with an accusatory explanation complete with photos of what should have been in my order and the shipping weight of my package. The tone of the exchange we had through PayPal was unprofessional, smug, un called for, and rude. Zero attempt at making the situation right with me or at very least offering a small degree of amiability to the person they just ripped off. I eventually filed a complaint with internet crimes and I had to eat what I paid for but never received. Do yourself a huge favor and go elsewhere.

Missing items from the order, contacted customer service was instructed to send email regarding the missing items, did so, following this up with a call to verify that it was received, was told they received it and would contact me shortly. Fast forward to 2 weeks later and a very irrate customer due to the extended delay in receiving their finished products, I still have neither received the missing items, not an email or courtesy call. I have called a couple of times during this period only to keep getting the same gentleman on the phone and the same stale response of "someone will contact you shortly", yet no one does. Since Wednesday I have attempted calling, receiving voicemail each time, have left a message and still have not heard back. Obviously, customer service is non existent and despite a few small items being the issue they obviously don't feel as if they need to resolve the issue.

Ordered 50 cells A box arrived with only a few cell wrappings and a safety booklet, huge hole in the side which was taped up. IMR's FedEx agent took 3 months to decline their claim (submitted on my behalf), and PayPal denied my claim as a box did arrive, just missing what I actually ordered. Poor communication from them as I had to hound them for info, and call a few times. They only let me know FedEx could do nothing after I called multiple times. I hope they improve this in the future, and remove shipping through FedEx as their only option.

First and last time I order from these clowns - order has been pending 'collection' from UPS for 3 days. No response to emails. I will just report the charge to my bank seeing as I can't get any information from them.

Terrible, terrible experience with this company. I placed an order and waited a few days, when I went back to check on it, I found that my order had been cancelled the next day with no communication or notice whatsoever. I emailed them and received no response. I left a review on their site to try and get their attention and finally got a reply to that just saying they can cancel orders for no reason at their discretion. Worst customer service I could imagine. They also deleted my negative review. As others have said, they delete any that are less than 5 stars just to keep their ratings up! I recommend you avoid this company at all costs.

Terrible place. Not only did it take over 3 weeks to get the charger I ordered. It was defective when I received it. They said to ship it back ( at my expense no less) and they would determine if it was in fact defective. Really? Nope, that is not good CS. Not even going to bother, I tossed it in the trash and wrote it off as lesson learned! One port on the charger would not work at all. Just don't shop there. By the way, don't believe the Facebook reviews. IMR deletes any negative comments. I now go to Liion Wholesale for what I need. Liion is amazing!