Chris B.
Pants fit worse than before I came in
I got an alteration to shorten a pair of pants and now the pants bunch at the knee and ride up when I walk. Looks worse then before I came in
Response from Imperial AlterationsJan 24, 2024
Dear Chris, We're truly sorry to hear about the issue with your altered pants. Our goal is always to ensure that every alteration leaves our clients feeling more comfortable and confident in their clothing. It's surprising to hear that the pants are bunching at the knee, as we only adjusted the length and did not alter the knee area. However, we're committed to resolving this for you. We always encourage our customers to try on their garments before leaving our shop for this very reason. If something isn't quite right, we're here to make it perfect. Please bring the pants back to our store at your earliest convenience. We will promptly address the issue and ensure that your pants fit flawlessly. Your satisfaction is our top priority, and we look forward to the opportunity to correct this for you. Thank you for bringing this to our attention and for choosing us for your alteration needs. We're committed to making this right and maintaining the high standard of service our customers expect and deserve. Warm regards, Ira