Jannette B.
When my husband retired earlier this…
When my husband retired earlier this year, we were looking for insurance to bridge the gap until he is old enough for Medicare. We were informed by the agent that this WAS a form of insurance, and that it would pay for MD appointments, testing, and hospitalization. We later found that it has paid NOTHING for his MD appointments, and does not pay for hospitalizations or medical procedures. We tried to call them to cancel and they did not call us back. The website does not allow us to cancel online. The website does not allow to remove our credit card as the method of payment. Seems like a scam or at least, very shady and misleading company. We have filed a dispute with our credit card company.
Response from Impact Health SharingSep 28, 2026
Thank you for sharing your experience. We take concerns like these seriously and want to ensure your situation is reviewed properly. Impact Health Sharing is not insurance. This is communicated throughout our website and materials and is also a required acknowledgment during the enrollment process that each member must review and accept. Impact is a nonprofit healthcare sharing community where eligible medical expenses are shared according to the Impact Sharing Guidelines. Members first meet their annual household Primary Responsibility Amount (PRA) before eligible medical expenses are shared by the community. This amount is also selected during the enrollment process. That said, we are concerned to hear that you feel the program may have been represented differently to you, and we would like the opportunity to review what occurred, including the concerns you raised regarding your medical expenses and attempts to contact us. For the security and privacy of our members, membership changes, including cancellation and payment information, must be made through our Member Services team. Because we cannot discuss the details of an individual membership publicly, please contact us directly at [email protected] or by calling 855-378-6777 with the name and contact information associated with your membership. We’ll make sure the appropriate team reviews your situation and assists you directly.