imoosoo.comMoosoo cordless vacuum cleaner. More powerful, cheaper than other vacuums, handheld vacuum cleaners, stick vacuum cleaners and robot vacuum cleaners. Moosoo vacuum cleaners for home, kitchen and bedroom clean. Shop Moosoo vacuum cleaners & home appliances.
imoosoo.com (imoosoo.com) has 58 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
58 approved reviews, newest moderated first
Steven A.
Absolute garbage! Only used it a hand full of times on hard wood floors and the motor quit. I contacted customer service, no help at all!! Would not one time good will vacuum. Apparently the motor is a known problem. They sell the motors separately yet they are out of stock. GO FIGURE! P.S. the USA@imoosoo dot com email address is not USA at all. actually Chinese. Buyer beware!
Jim R.
Definitely DO NOT buy a Moosoo product!!! I bought a cordless vac through Amazon with a 1 year warranty. Used sparingly and before the year was up the vacuum stopped working. Moosoo said they could not replace it because Amazon had them frozen. They said I needed to go through Amazon to get a refund/replacement. Amazon said work through Moosoo for the same. Seems I’m stuck with a barely used $130 Moosoo cordless vac that doesn’t work!!!
CindyC
The company is unresponsive to emails. I have emailed them multiple times without getting a response. I have purchased 3 cordless vacuums from them and will not purchase another product as their customer service is lacking. Do yourself a favor and look at another brand.
E-PARTS WEB O.
The vacuum I bought worked well, but not very long. When Moosoo was finally convinced it was broken, they said tough luck. Go back to the store where you bought it, which I did with no satisfaction. Basically, it would appear their products work fine out of the box, but that's it. No longevity and no customer support.
Phil S.
I bought the U19. The floor brush failed after a few months. Got a replacement machine. That floor brush failed in a month. They want me to take a 20% refund. I bought a different Moosoo model from Walmart. It failed to even turn on after a month. That refund is going nowhere fast. DO NOT BUY A MOOSOO PRODUCT. EDIT: Check their return policy. Zero responsibility for their failed products. Good luck!
Tornike
Recently purchased vacuum. Their customer car was very understanding when I reported the lost package issue, they located it with UPS and delivered next day. Awesome service and product!
Lindsay R.
Absolutely terrible customer service. They do not allow returns or exchanges. Difficult to work with and I will never buy from them again.
Consumer
Purchased Moosoo Air Fryer. Before warranty expired it died. Contacted company who stated warranty would replace air fryer but never happened. After many emails saying it was Amazon's responsibility, would I take a reduced refund, etc, etc I was basically told "Tough Luck!" I am unable to located a mailing address in the USA that I could send small claims action too. A friend of mine bought the same air fryer with the same result.