Helping people start a new life in Portugal, Spain, Germany, Serbia, Montenegro, Latvia, Chile and Ecuador. We immigrated there ourselves and now can help you!
IMIGRATA (imigrata.com) has 171 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
imigrata.com
Website
imigrata.com
Category
Customs & Toll
Location
Atlanta, Georgia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 13% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I want to share my experience working with
Polina Ukhanova for immigration to Spain. Polina demonstrated a high level of professionalism and deep knowledge of the immigration process. She listened carefully to my questions and offered solutions tailored to our situation.I especially appreciate her patience and willingness to explain the nuances of Spanish legislation and the education system. Thanks to her recommendations, we were able to understand the necessary steps for a successful relocation.If you are looking for a competent immigration consultant for Spain, I highly recommend Polina Ukhanova. It was an excellent experience, and I am grateful for the help in our important step towards a new life!
VL
Vlad
Thank you for clarifying all questions…
Thank you for clarifying all questions I had and providing proper roadmap for further actions
AG
Aleksandr G.
Good experience over years
A year and a half ago, I moved to Serbia with Imigrata. Throughout this relocation process to a new country, I had this amazing team alongside me. All questions and nuances were clarified beforehand, I felt very confident about the process and was informed of dates and requirements for each step. Along the way, there were some complications which were resolved in no time. Now I've had a consultation with Aleksandra in preparation to relocate to Portugal. It was very professional and informative. Despite this not being my first relocation, I prefer to go with Imigrata this time as well.
RS
Roman S.
Polina is a very good specialist
Polina is a very good specialist! She told and explained everything correctly! I recommend it to everyone!
VK
Vadim K.
My experience was great
My experience was great! The specialist answered all my questions and gave me a lot of advice. And I definitely can use it to better plan our relocation! Thanks a lot, I think we will work on our relocation together in the future.
GG
Galsfly G.
Consultation on relocation to Portugal
My husband and I recently had a consultation regarding our relocation to Portugal with Aleksandra. Before the meeting, we researched thoroughly and prepared a list of questions to address. I found the consultation to be both comprehensive and professional. As a result, we now have a detailed list of tasks and documents to prepare, making our plan much more precise and easier to schedule. I hope that Aleksandra will continue as our manager in the next stages once we've completed our initial preparations.
VL
Vlado
I’m beyond grateful for the incredible…
I’m beyond grateful for the incredible service I received. All the advices was not only professional and knowledgeable but also impressively fast. They handled everything with such efficiency that the entire process moved quicker than I ever expected. What could have been a stressful and confusing journey was made smooth and manageable thanks to their clear guidance and constant support. I felt well-informed and cared for at every step. Highly recommended to anyone needing reliable and fast immigration assistance!
DN
Digital N.
If you want something done properly, you’d better do it yourself
I can’t really call this “assistance”, it’s more like occasional clarifications when you raise questions. If you don’t ask, your assistant will stay silent the entire time until you get your residence permit. There are no proactive explanations, no suggestions of different scenarios. Saving you costs isn’t their goal. They just silently follow one standard approach they use for everyone, without considering your individual situation or any nuances. Although in my case there were nuances.
They show no respect for your time. We sat idle for a couple weeks when we could have already submitted the application, all our documents were ready. If you don’t push them, they will never take the initiative or do anything first.
Price. Several hundred euros just for online actions (like registering a sole proprietorship online or submitting the residence permit application online). They they don’t go to any offices and don’t need language skills, so I just can't justify that price.
When I complained, they told me "Buy the full package, and then you’ll get an individual approach" — for several thousand euros for a family. I am not sure the approach would be somewhat different though.
This was my first and hopefully last experience dealing with such helpers. It only confirmed to me that if you want something done properly, you’d better do it yourself. In the end, you’ll save both your money and your nerves.
Response from IMIGRATAMay 30, 2025
Thank you for your feedback. Unfortunately, we were unable to identify you as our client, and you did not provide your details upon Trustpilot’s request. Nevertheless, we have carefully reviewed your comments and, after comparing the details, we believe we know which case you are referring to.
Allow us to clarify a few important points:
— You purchased an individual service from us for company (sole proprietorship) registration and the online submission of your self-prepared application package for a Serbian residence permit based on that company. You did not order a full support package, which includes a personal manager, individual consultations, and extended client service. It is this comprehensive package that provides the level of support you mentioned in your review.
— All consultations and answers to your questions were provided within the scope of the services you paid for. Moreover, during the process, you requested additional assistance with opening a bank account for your legal entity. Although this service was not included in your paid package, we opened the account for you free of charge to help you resolve your request.
— Regarding the delay you mentioned, it is true that the main service took a bit longer than usual, specifically because of your request for the additional bank account. We always strive to accommodate our clients, even when it goes beyond the scope of the paid package.
— Information about the cost and contents of all our services is publicly available at: https://www.notion.so/imigrata/Serbia-RP-a1b6cb6cd5c94686adc249fec9df5da4. We are always transparent about our pricing.
We sincerely regret that your expectations did not match the actual scope of the services ordered. It is important to note that you received more than what was paid for, and we are always open to constructive dialogue to find the best solution for every client.
If you have any further questions or suggestions, please contact us directly—we are always open to constructive communication.
Sincerely,
The Imigrata Team