Too many tracking notifications. I thought I was getting the red case plus all the sewing items. My surprise was I only received some of the sewing items and no red case. Either I didn’t read the description carefully or just looked at the pictures.
LY
lynnel
my order was broken when it arrived
my order was broken when it arrived. Not very satisfied. product looks so nice on ad but very cheap material. Would not have bought if I had seen before paying. Feel I should be reimbursed because article broken.
RD
Ruthann D.
I love it
I love it! It's exactly as the picture shows and described.
JD
Jordan D.
The product I got was not at all it was…
The product I got was not at all like it was advertised! The turn handle was a thick plastic, and it was supposed to be a thin metal that inserts into the keyhole of a lock. There’s absolutely no way this thick plastic will fit into the keyhole of a lock. All the offer is a $2 refund for my inconvenience. And said if I wanted a full refund, I would have to ship it to China and pay for the shipping. Lol I will never buy from here again and I highly recommend none of you buy from them as well. This company is pathetic. They also overcharged me at the beginning and had to refund me $15 which they did refund but how do you overcharge your customer in the first place I have since read other reviews of people being overcharged as well. Steer clear of these con artists.
Response from imenlength.comAug 27, 2026
Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can handle your order quickly and accurately, please contact us through the following channel:
Email: [email protected]
Please provide:
- Your order number
- The email address used when placing the order
We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
FU
Furgy
This company is not honest! They sell on Facebook & Online!
*** BE SURE TO READ THE UPDATE AT THE END***
On July 25, 2026 I placed an order for pens to update the tile grout in our bathrooms. I paid $46. for my purchase AFTER they tried to charge my bank $10 more than I agreed to pay! I complained and they replaced the money in my account. * The worst part came later. On my receipt it stated two things: “ SHIPS FROM A NEARBY WAREHOUSE”. The next line stated “ ARRIVES IN 5-7 BUSINESS DAYS”. After 7 days I asked for tracking info. Two days later I received a tracking email stating my order was moving from a warehouse in IRELAND TOWARD CUSTOMS IN IRELAND??? I live in TEXAS which is no where near the country of IRELAND???
I emailed back asking for the courier info ans approximate date of delivery? I reminded them of the LIE I was told on my receipt! The response was another tracking report showing only that my order had arrived at IRELAND CUSTOMS??? Now 3 days later the tracking company shows it’s STILL IN CUSTOMS??? Once again they failed to answer my questions!
I consider this company untruthful at best since they tried to overcharge me, then lied about shipping location and amount of time it will take to get my order!
They fail/refuse to answer my questions now 3 times by email! I am looking at filing complaints with the FEDERAL TRADE COMMISSION, THE INTERSTATE COMMERCE COMMISSION, AND MY STATES ATTORNEY GENERAL OFFICE FOR DECEPTIVE TRADE PRACTICES!! These people refuse to answer me so we can see what they have to say when the FEDS start asking questions and investigating their company!!
*** UPDATED 8/18/26:
This company stated that my order was delivered on 8/11/26 to my home??? That was based on THEIR tracking. However if you read THEIR tracking the package arrived at USA CUSTOMS ON THAT DATE!! How could it have been delivered to my home in Texas at the same time it was arriving at USA CUSTOMS???
Tracking From their site:
2026-08-18 01:32:26
FLOWER MOUND, TX 75028,FLOWER MOUND, TX 75028, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 3:12 pm on August 11, 2026 in FLOWER MOUND, TX 75028.
2026-08-17 01:52:50UTC
Arrived Shipping Partner Facility in the United States
2026-08-15 01:51:19UTC
The shipment is declared at the customs clearance of United States
2026-08-12 02:07:59UTC
The shipment arrived at the customs of United States
2026-08-10 01:43:10UTC
The shipment has been shipped to United States
2026-08-07 01:49:18UTC
The shipment is being inspected at the customs of
Ireland
I have cameras on my front and the package was not delivered on ANY DATE!! THIS IS FRAUD!!
** 8/26/26 this company asked for additional info of just my name, email address, order #, and phone number. ALL of this except my phone they already have!! I sent them everything they requested within 30 minutes but I DO NOT expect them to do anything! I asked for a refund because I never got what I paid for but all I got was silence for a month!!
Response from imenlength.comAug 27, 2026
Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can handle your order quickly and accurately, please contact us through the following channel:
Email: [email protected]
Please provide:
- Your order number
- The email address used when placing the order
We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
VA
Val
Haven’t got to use the needles yet but…
Haven’t got to use the needles yet but they look great
JS
Joel S.
How do you use it?
It would help if it came with instructions on how to use the product, it arrived in a small box with nothing else!
DB
David B.
Ordered one double billed (paid twice,)…
Ordered one double billed (paid twice,) will not refund. Took close to 30 days to arrive. The buyer beware.
Response from imenlength.comAug 27, 2026
Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can handle your order quickly and accurately, please contact us through the following channel:
Email: [email protected]
Please provide:
- Your order number
- The email address used when placing the order
We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.