IM CreatorReviews of imcreator.com

Adding my review here in the hope that perhaps it will help me get a response sooner and also to be frank with those considering using this company to build their website and to implore its executives to find a way to fix the severe and persistent customer service issues outlined in so many of these reviews because you do provide such a unique product. In short, like others here, my site has been disappeared (been down and not searchable by Google) at least once this year and once last for an indefinite period of time. I only learned of it when trying to share my site with a potential client. I am a solo freelance writer and editor. Both times, it took over a week to hear back from a customer service person (Kate), who informed me that the platform had been updated and I needed to change the settings. Of course, all clients who have older platforms should be notified in advance with clear instructions if settings must be changed to keep sites current, rather than finding out by accident and trying to resolve the issue retroactively, especially if advertised 24/7 customer service is never available and response time is generally several days to over a week. When I shared this feedback with Kate, and asked for a partial refund to compensate me for the poor service and loss of income related to my site being down, she replied that she had cancelled my subscription and refunded me! But I never asked to cancel my subscription despite the terrible customer service given how much time I spent building my IM site and that I've stuck with it because I prefer their design and editing functions to the other mainstream sites with superior service and reliability. In fact, I followed the instructions she gave me and hoped my site would be back up in a few hours and now it's down indefinitely and I can't get her to respond to me via email or chat again : ( This is all so frustrating and seems very preventable even if the company is no longer as large or flush as it once was. Please hire just one person to be available for regular customer support and let customers known in advance when you are upgrading and we will need to change settings, and/or sell your company to one of hte mainstream sites as a boutique option so those of us who want a more distinctive, unique site that we can create and manage ourselves have that option without compromising on service. I hope my issue is resolved soon and that your many loyal customers won't have to keep leaving these sorts of reviews on your site. Thank you 🙏🏼

I purchased an SSL certificate from IM Creator to add to a current website they host (you can only use their certificates). I've been trying for three days now to contact their customer support team - via email and their online Messenger - to install it without any response. While I wait, the value of the certificate decreases as it's only good for 12 months. They don't seem to have any difficulty taking payments, but getting any kind of support is a different story. To be clear, you cannot install these yourself so I'm in limbo until they decide to get back to me. UPDATE - I've been contacted now by IM Creator apologising for the delay, providing me the necessary instructions and refunding me the annual fee. I really appreciate the company responding in this way. I feel that many of the issues I've encountered could have been avoided if there was clearer guidance on their website about what is included at each tier (I am still not really clear if I needed to purchase an SSL certificate or if it supposed to be included with my subscription) and the links to their FAQ and user manual worked (they currently don't and either take you back to the home page or return a 404 error). Much happier now that the issue has been resolved - thank you IM Creator.

I was happy to get to know how to use this site and enjoyed creating each page but making any changes recently DO NOT SAVE. I have edited a page over and over again with the same information then press publish and update live site but when I go into the site it is NOT updated at all. It is extremely frustrating and unless this is corrected by IM Creator, I would not recommend this web builder to anyone.

Its incredible buggy but after a good fight you can get your page looking like you want it to.

IM Creator was OK. The main problem I found was that I couldn't do what I wanted. I wanted to put up a table with 9 columns and 240 rows. There was no practical way I could find to accomplish that. It was easy to do, however, on Google Sites. I'm not sure how happy I am with Google Sites for reasons I don't remember at the moment. but it works. There was nothing perfect, but Google Sites was the best I have found. I think that IM Creator would be great if it can do what you need to do.

Help is useful. However, the 3-star rating is due to the typical delay I notice in receiving a response to my inquiries. The other part of my rating is due to my inability to easily accomplish all changes that I wish to make which, no matter how inept I may be, it may be a reflection on the software still not being as user-friendly as it could be.

It's ok. I like the way my site looks... most of the time. There are things I don't like about it (it is not a secure site, you can't change some of the word blocks to be more adaptive). It is low cost - I love that. I have full control of it. I love that. But I wish I felt like I could trust it more.

It was very easy to make my website and I love the features but Customer service is poor!!! Still waiting on a response for why my website isn’t publishing even though I hit the “Publish” button. I want my website up and running already so if someone could finally help answer my question as to why I can’t see it when I search it up, that would be good.