IM CreatorReviews of imcreator.com

IM Creator's support is bad on several levels and much worse than it used to be. I sent in a query recently and they took a week to respond, with a question for me! I'd figured out the answer to my query myself by then. I made a new request for support a week ago (another issue) and am still waiting for a reply. Unacceptable. Other sources of help eg video tutorials, written materials etc are unsatisfactory and the help and tips pages on IM Creator's own website aren't working. I won't be renewing my subscription.

One of my recent websites is down for 30 days now and they do not reply to emails. Also, in other existing websites the SSLs have expired and were not renewed.

I have used this company for over ten years and they used to be great and the product was a good entry level product. But things have gone from bad to worse. This year technical problems with sites that take weeks to fix if ever and any fixes are more unprofessional 'patches' that place the onus on me to sort things. A number of sites in imcreator had SSL issues for weeks blocking people from visiting the sites with ‘not secure’ warnings and now more sites have this issue. This is an issue that a professionally run system should never have had in the first place. All of my sites in their Starfish product went down completely without warning and I received no apology or attempt to get the sites back online just a suggestion to download a ‘static’ version of the sites.
I'm a reseller and it's placed me in a horrible position with my customers and has had a terrible effect on their businesses. I've lost my own website design and hosting business as a result as I have been forced to direct my customers to get their sites re-made quickly with other companies as I couldn’t not warn them about the fragile platform their business websites were made and hosted in. 

So in short imcreator/Starfish has: *Knowingly let the platforms collapse or malfunction without a proper transition plan. *Kept accepting payments for a service they no longer truly support. *Have offered no warning, no timeline and no accountability. *Are putting the burden on their customers to clean up the mess. Assistance is now largely google docs in a google drive folder, which says it all - a system fragilely propped up and in demise. If they wanted to shut things down the honourable and ethical thing to do would have been to have a plan and provide a realistic timeline for people to move their sites elsewhere and communicate this to their clients. The company has clearly indicated that imcreator and Starfish are now considered 'side projects’ which will not be further developed as they’ve moved onto other things and they try to help their customers 'when they can'. It seems to me it’s only a matter of time until the imcreator system collapses completely and when it does I don’t doubt it will be without any warning as it was with their Starfish product. I'd suggest taking note of the warning signs and not expecting things to get any better. And with regards to your response to this you didn't care when I was telling you my customers sites weren't working, were not giving me any indication of if or when you were going to fix issues and when I told you I was going to have to move them somewhere else and lose my business I was told to 'do whatever I thought I had to'. So there's no resolving the issue unless you want to find me 50 new customers. Your response is a fire fighting attempt at damage control with a failing website system.

I've been a client of IMC Creator for many years. By now (2025), it is accurate to say that despite its beautiful design, no other single advantage from this provider currently remains. All services stopped functioning, responses to client tickets take days and are frequently useless, technical issues are not solved and then ignored, and feedback is rare or nonexistent. Client service is uninterested or unresponsive. Their help page is currently OFF, and any technical instructions as CNAME, domain, IP, etc references are no longer available. They only contact you in an automated way once a year to check your subscription payment. IMC became the worst provider ever.

The websites can look quite nice, but the building structure is in no way intuitive. Things that should be simple end up being hopelessly complicated. They're knowledgeable when they respond, but response times can be quite slow. I feel that it wouldn't take too much effort to turn this into a decent company, but the way it is at the moment, I'm honest expecting it to shut down, and take my website with it. If they improve, I'll happily return and give them a few more stars

I have built several websites using IM Creator for over six years. Over the last six months I’ve noticed serious declines not only in customer service (they used to take their time but now no response at all!) as well as the actual platform. Edits to a site are taking more than 24hours to appear live, really? That’s is just unacceptable when the minimum provision of any site builder should be immediate. DONT PURCHASE, I’m navigating all my sites to a different provider.

I have been a customer of IMCreator for six years, but recent experiences have highlighted significant issues with the company. I attempted to upgrade to the new Cosmos model, but the customer service has been disappointingly slow. Despite promises of replies within a few hours, I have received responses from the chat support only after 7-10 days. Moreover, after unsubscribing from their plan via their official website, I received no confirmation and continued to be charged for another year through BlueSnap, despite my cancellation. I have reached out multiple times through the official contact form, directly to their provided contact email to Marc Branton from IMCreator, and to BlueSnap's customer service, all without any reply. This absence of customer service response, especially when it involves billing issues, is a major red flag. Only after writing this negative review, my money was reimbursed. I am glad I got my money back, but is the service good after the experience I had - no.

So clunky, archaic and incredibly user unfriendly. It feels like an old steam engine compared to modern technology. The colour palette restricted you to a very limited preset colours Instead of the full range. Impossible to include any precision whatsoever. There have to be better alternatives to this.