Terri B.
Very poor customer service
Very poor customer service. I have reached out on more than one occasion via email; with no response.

Launched in 1994, the IMAN brand philosophy holds that women with skin of color represent many races, cultures and ethnicities. IMAN Cosmetics are designed for African American, Asian, Latina and multi-cultural women with skin tones in a myriad of shades. The brand offers skincare and cosmetics, including 16 foundation shades. IMAN Cosmetics are sold throughout the world including the United States, Canada, UK, France, Africa, and the Caribbean.
IMAN Cosmetics (imancosmetics.com) has 548 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Terri B.
Very poor customer service. I have reached out on more than one occasion via email; with no response.
Wallace D.
Very poor customer service!!! First time customer, not familiar with products. Ordered Iman Semi-Loose Powder Medium Skin, Clay Medium Deep and Clay Medium. The Iman Semi-Loose, Medium Skin, Clay Medium was too light for my complexion. I explained that I attempted to use their app before placing my order and it did not work!!! Requested to exchange for another Clay Medium Deep and my request went unanswered. I will never purchase from this company again... As a black woman, I was hoping that I had found an excellent product for my skin tone. I was a Fashion Fair users for over 20 + years and MAC product user. Extremely disappointed in IMAN.... :(
omo S.
Very unhelpful and slow customer service
Lissa D.
Very bad customer service they never answer to messages
Cierra
I ordered liquid foundation online. However, I received foundation in powder form. Not only that, it was two shades the wrong color. I reached out to the email on file asking for a remedy about 3 times, but to no avail. Despite this issue, I've used IMAN Cosmetics for some years now and I love her products.
Eunice M N.
Never received my order texted with order number and tracking number no response
Keyontae A.
Where is my order?!?!?!?!⁉️⁉️⁉️⁉️⁉️⁉️⁉️⁉️ It was sent back because of the address. I don’t understand why since it’s a legit address. The post office says it’s been sent back 10-31-18. Today is 11-19-18 and I still haven’t heard anything!!!!‼️‼️‼️‼️ I check my email everyday. I can’t find a number to talk to anyone which is very super frustrating😒. I just want the lipstick I ordered!
Latania T.
I was charged but never recieved a shipping email or my product.. I emailed this company 3 times no response. I called them 3 times no answer f rt em a live person. I have opened a case against them. VERY DISSAPOINTED!!!!
Response from IMAN CosmeticsNov 20, 2018
Dear Ms. Tate, We are very sorry to hear that you never received your IMAN Cosmetics order and that you were unable to reach a Customer Service Representative to handle your inquiry. We are forwarding your case to a Senior Supervisor to get the situation rectified. We would like to ensure that we have all the correct information about your case. Can you please email us at [email protected] and put "Urgent: IMAN Order Undelivered" in the subject line. Please let us know the exact details of your order and if you have a copy of your order, please include that along with your order date, name, email address, and phone number. Your satisfaction is very important to us and we will ensure that a Senior Supervisor gets in contact with you to rectify the matter without further delay. Sincere regards, IMAN Cosmetics Customer Service Team