IluminatingReviews of iluminating.com

My ordeal with Iluminating.com (lighting company) has been a horrible, very frustrating experience with no resolution in sight. I ordered two sets of battery powered LED sconces. One set was delivered, but the second one never showed up. I opened the box I received to see if the light was bright enough. The light it emitted was like that of a flashlight that was about to die, basically no light. When I emailed to start a return, I got a reply that said they were behind because of the holidays. This was the 3rd week of January…holidays are over. I have sent three requests for directions on how to start a return for the one set I received. No reply and no way to talk to anyone. The second set never showed up, but I have been charged for two sets. And they only allow returns within 30 days. How can you do a return within their 30 day window when they never tell you how or where to send the return??? This place is a TOTAL SCAM and should be out of business. I want to warn everyone that they should stay clear of this so called “company”. If I happen to hear from them, I will update this review, but chances are slim to none.

wish I could give them zero stars. Credit card was charged 3 weeks ago. The phone numbers on the website are bogus and are not real. Waited 48 hours for a reply and just put the transaction into dispute. They know how to take your $$$$$$

UPDATE: It's the 14th March, still the only answer I received was saying that they tried to deliver which is FALSE. This is definitely a scam! I made an order in December, got an email saying they were late due to the holidays, we're in Feb and it says the order was delivered (in Poland, I'm in Portugal!). They now don't reply.. it's definitely another scam. Stay away!

HORRIBLE EXPERIENCE! I ordered 2 pairs of Bailey cordless table lamps on 12/21/24. I received email confirmation of my order and another email on 1/6/25 saying the shipping company was running behind but my order was on the say. I sent an email asking about order status and received an email reply on 1/8/25 with tracking information which I followed over the next several days. It showed 2 alleged failed delivery attempts with the order being returned to the warehouse. The last tracking information indicated that I needed to contact the shipping company which is in China and does not have a telephone number. There is no information on this company's website indicating that products are shipped from China. Their customer service is abysmal.

DO NOT PURCHASE FROM THIS COMPANY - The lamp arrived broken in two parts, one plastic part by the lightbulb and the second the light fixture could not be screwed to the base due to the wire. I emailed the company asking for a refund, they offered me a replacement to which I agreed. Instead they sent me a replacement part for the broken plastic fixture which only solved one issue and still meant the lamp was unusable. I contacted the company again and asked for a refund. They sent one response over a two week period, despite my numerous chases, to say they were looking into it and then no response. It's now been two weeks and I've received no refund and no response. Furthermore the phone number does not work and their email service is clearly a chatbot vs a real person, given the responses I had previously. DO NOT TRUST THIS SITE YOU WILL LOOSE YOUR MONEY!

I ordered the leg lamp from the Christmas story for my husband. It was supposed to be 45 inches tall and it came over six feet tall. It was obviously subcontracted from China as it took over a month for any shipping updates. The colour is all wrong, the material is incredibly cheap. And for paying almost $600 for the monstrosity, all they could offer was a 10% off future purchases coupon. After I refused that they offered 10% money back. Ridiculous. ** update on August 9, 2025. After the sweet reply below, I thought maybe they would make this right. So I sent support another email. What did they say? “We have already offered you a solution” DO NOT BUY FROM HERE!!!

I placed an order and immediately sent two requests to cancel my order. They did not cancel. The order was sent out more than 5 days later. In the meantime they sent emails saying they know I wanted to cancel the order. They charged an $11 stocking fee for each item which was till unopened. The company has phone numbers listed that do not receive calls. I feel totally ripped off by "iluminary".

The wireless wall lights I ordered took 4 weeks to arrive. When they finally turned up, the instructions to put them together were very vague, and despite ordering black lamps, one of the finials was brass! They give out very dim light, and because they are adapted from wired lamps, the bulb is very high up in the shade so they just look awful. DO NOT buy these lamps they’re a waste of money. And the customer service is awful, you won’t get a refund!