IluminatingReviews of iluminating.com

Warning to people reading these- trust the 1 star reviews. January 19 - I placed an order February 8 - I emailed Iluminating support asking to cancel the order because it was so delayed with no updates to shipping. February 11 - Iluminating support emailed me back saying that the order was "lost in transit" and that they will arrange a replacement for me. I responded immediately asking to instead be refunded the purchase and have the shipment cancelled. February 17 - Illuminating support replies to me saying that the order is shipping that week anyways and that "we will offer compensation once your order is delivered". I again responded that I did not want this product and my intent was to return it upon receipt. February 19- YunExpress tracking indicated that the order arrived at the origin shipping facility in China. February 24- The order arrived at my home. Their customer service is slow as molasses and they are clearly skirting by on responding to complaints just in time to avoid triggering their own refund policies (which I’d recommend you read, because you’re never getting your money back).

I placed an order for a cordless table lamp nearly 4 weeks ago. I check the tracking information which says it was delivered to an address in PA however I live in NH. Slow slow responses from them. Buyer beware!

This company has the worst customer experience I have ever experienced. The phone number does not work, and the response time via email is incredibly slow and unhelpful. I have been trying to resolve a delivery they made despite the fact that I cancelled the order. They want to charge a restocking fee to send it back even though the order was cancelled. They have now ignored my emails for 2 weeks. Awful customer service. Do not order from them.

I ordered two wireless wall lamps late January and they took 5 weeks to arrive and in view of the price, quality and fact the screws that come with the lamps arare not even for the correct lamp?! I believe this company to be a complete scam. Never answer their messages! If I wanted to spend 150 euros on Chinese crap I would have gone to the market and got 5 for the same price. Avoid, avoid avoid!

I ordered a 2 pack of steel Bailey table lamps. The lamps showed up but one was black and the other steel. I sent multiple messages to the company with no response. After requesting a refund they suggested they would not replace the wrong lamp and instead offer a 10% discount. I refused and insisted on a refund. They responded offering a 20% discount otherwise I would have to prepay for the return shipment and pay a 20% restocking fee. These lights are plastic and crap. Spend a few more bucks for a real version of this lamp. I would highly recommend avoiding this company.

The site is a scam and the reviews are too. You will not receive your order so order elsewhere ☺️

I don't know where to begin. This company just sucks all around. My guess is a Chinese company with an American "store front" especially given the shady shipping link I was sent. I accidentally ordered 2 items, mostly because the "add to your order" after placing an order system is scummy, but I'll let that slide because user error or whatever you want to call it. The problem now is trying to contact customer support. None of the phone numbers listed across all their platforms work at all and it takes an act of God to get an email response. When you do get a response it's a buffer email saying something like "can you please specify again what you want to happen" which is just a nice way for them to buy time so they don't have to refund/modify your order. I finally got the email saying my cancellation request was forwarded to the team... What does that even mean?? Aren't you, the customer support, the aforementioned TEAM that should be handling it? Conveniently my products ship before they can cancel it, go figure. In conclusion, the only way for this company to improve is for it to dissolve, liquidate, and burn, so that a phoenix can rise from the ashes and manage it better than these people do. Side note: keep an eye on the other reviews here. Notice how when a bad review happens it gets flooded out by a ton of 5 stars all happy about wall sconces, no way that many people are happy about wall sconces they ordered 6 months ago. Update: They eventually refunded my order but I am still not pleased with the lack of transparency through the process. Nowhere is it mentioned this is a Chinese storefront and the customer support needs some serious work.

I have been waiting for almost 60 days for my order. I have been in contact with their customer service team and they will not send shipping information nor refund my money. They just keep telling me to be patient. Do not purchase from this company!