Iluminating Reviews | Read Customer Reviews of iluminating.com

Iluminating Reviews | Read Customer Reviews of iluminating.com

Iluminating reviews

Showing 57 reviews with 1 star · Clear filters

Chris R.
Jun 8, 2025
Never Again
Ordered lamps on 5/22/25. It is 6/8 and have heard NOTHING from them. Phone doesn't work and emails are returned with a generic message. No way to track them, either. Terrible experience.
Response from IluminatingAug 8, 2025
Hey Chris Thank you for sharing your feedback. We’re very sorry to hear about your initial experience and the lack of communication — that’s certainly not the level of service we aim to provide. We’ve checked your order and can confirm that it has since been delivered. If you’re still facing any issues or haven’t received it personally, please feel free to reach out to us directly at [email protected] and we’ll be more than happy to help. We appreciate your patience and are always working to improve our service. Best regards, The Iluminating Team
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Mountain M.
Apr 22, 2025
SCAM company
This company is atrocious and probably a scam, sadly. We ordered a lamp that stopped working within a week. We sent several emails and none were answered. We called their "customer" service number and both numbers listed were not valid. Do NOT buy from this company.
Response from IluminatingApr 24, 2025
We’re truly sorry for all the inconvenience caused. Could you please send us an email at [email protected] with the details of your concern? We’d love to look into the issue and get it resolved as quickly as possible. Thank you for your patience and understanding!
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Hayley
Apr 22, 2025
Not a happy customer
Took ages to arrive, poor quality so wanted to return, 12 emails later no returns information, they just fob you off repeatedly. Now trying to charge me to return and won’t send returns information. Having to complete a chargeback unfortunately. Apparently according to the review you are very sorry for my experience.. whilst reporting my reply as fake and trying to get it taken down!
Response from IluminatingApr 24, 2025
We’re truly sorry for all the inconvenience caused. Could you please send us an email at [email protected] with the details of your concern? We’d love to look into the issue and get it resolved as quickly as possible. Thank you for your patience and understanding!
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Katia B.
Apr 4, 2025
Avoid at all costs
Avoid at all costs. Terrible design and quality. Slow delivery. Horrible customer service.
Response from IluminatingAug 8, 2025
Hi Katia, We're genuinely sorry to hear that your experience didn’t meet expectations. We understand how frustrating that can be and we truly value your feedback. Please know that we’re constantly working to improve our service and customer experience. If there’s anything still unresolved or if you’d like us to take another look at your issue, feel free to reach out to our support team at [email protected] — we’ll do our absolute best to make things right. We appreciate your patience and the opportunity to improve. Best regards, The Iluminating Team
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Gay R.
Apr 4, 2025
Bad quality and customer service
I was very disappointed with the product I received, as it does not match the description provided in their advertisement. They are misleading and they constitute false advertising. The lights needed to be screwed into the wall not stuck on as advertised. They offered to send someadhesive but the lights have only a very thin plate where adhesive could be applied. This would not provide adequate support to hold the lights securely. Additionally, one of the black screw covers is missing from the package. They offered a 15% refund but they are not good quality lights. Would not recommend buying from this company.
Response from IluminatingAug 8, 2025
Hi Gay, We're genuinely sorry to hear that your experience didn’t meet expectations. We understand how frustrating that can be and we truly value your feedback. Please know that we’re constantly working to improve our service and customer experience. If there’s anything still unresolved or if you’d like us to take another look at your issue, feel free to reach out to our support team at [email protected] — we’ll do our absolute best to make things right. We appreciate your patience and the opportunity to improve. Best regards, The Iluminating Team
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Dmitry Y.
Apr 3, 2025
Wrong plug, insane fees on return
1. The lamp I received did not assemble properly, was only possible to assemble facing the other way from the desk 2. The lamp did not have the correct plug, EU instead of UK 3. The requested return has amounted for £38 out of £94 originally paid due to fees. I wouldn't go so far to call this a scam, because I did receive a lamp, but they're cutting it quite close.
Response from IluminatingAug 8, 2025
Hi there, We're genuinely sorry to hear that your experience didn’t meet expectations. We understand how frustrating that can be and we truly value your feedback. Please know that we’re constantly working to improve our service and customer experience. If there’s anything still unresolved or if you’d like us to take another look at your issue, feel free to reach out to our support team at [email protected] — we’ll do our absolute best to make things right. We appreciate your patience and the opportunity to improve. Best regards, The Iluminating Team
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David G.
Mar 27, 2025
Ordered 2 lamps and 2 rechargeable…
Ordered 2 lamps and 2 rechargeable bulbs… spent over £100 and only received 1 bulb… no lamps and no 2nd bulb… only for the support team to tell me that’s correct?! My confirmation says the order and in what world is one bulb over £100…SCAM WEBSITE
Response from IluminatingAug 8, 2025
Hi David, We're genuinely sorry to hear that your experience didn’t meet expectations. We understand how frustrating that can be and we truly value your feedback. Please know that we’re constantly working to improve our service and customer experience. If there’s anything still unresolved or if you’d like us to take another look at your issue, feel free to reach out to our support team at [email protected] — we’ll do our absolute best to make things right. We appreciate your patience and the opportunity to improve. Best regards, The Iluminating Team
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Laura
Mar 17, 2025
Avoid like the plague
Avoid this company at all costs. I spent £80 on two stick on wall lights and they came 5 weeks later as a box of cheap ill fitting parts with no instructions. To make matters worse I was sent the incorrect shades, so I didn’t even receive what I purchased in the first place. I then emailed customer services to request the correct shades be resent to me, with no reply, despite also messaging their seemingly active social media team. I somehow managed to then put together the (incorrect) items while I waited for the replacement, and they are incredibly weak and cheap. My instinct was right and they have since fallen off three times and damaged my wall. I am now left with damaged walls, incorrect items I didn’t order, and radio silence from the company with regards to any remuneration. In summary, this company is an absolute con. If there was a minus score I would have gone for that, they are not even worth the 1 star.
Response from IluminatingAug 8, 2025
Hi Laura, We're genuinely sorry to hear that your experience didn’t meet expectations. We understand how frustrating that can be and we truly value your feedback. Please know that we’re constantly working to improve our service and customer experience. If there’s anything still unresolved or if you’d like us to take another look at your issue, feel free to reach out to our support team at [email protected] — we’ll do our absolute best to make things right. We appreciate your patience and the opportunity to improve. Best regards, The Iluminating Team
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