At Iluminating Selling Lamps, we are dedicated to providing high-quality and stylish lamps that will enhance any living space. Our lamps are designed with both form and function in mind, providing not only beautiful lighting but also practical features that make them easy to use and maintain.We pride ourselves on our commitment to customer satisfaction and strive to exceed expectations with every purchase. Our team of lighting experts is always available to answer any questions you may have and help you find the perfect lamp to suit your needs.
Iluminating (iluminating.com) has 112 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Extremely poor product. Very poorly made. The pieces don't properly fit together, multiples items were missing from my shipment, and the wrong instructions were packed with my shipment. The customer service was just as bad. You need to chase consistently for a refund. If they finally do accept it, there is a minimum 20% restocking fee.
Georgina C.
Ordered 2 lamps. Self adhesive doesn't work and both fell from wall within 2 days . 1 broke and both damaged paint on the walls. Bulbs need to be recharged twice daily (pointless). Customer support is atrocious, days 1-2 days to respond with generic emails. Offered to send me another adhesive sticker! Edit following response - I already sent images to customer support of the damage on the walls and that is incorrect you did not offer me a replacement, you offered me adhesive and I don't want a replacement as the product is rubbish!!!!
Response from IluminatingAug 14, 2025
Hey Georgina, We’re truly sorry to hear about your experience. We have already reached out to you and offered a replacement, as well as requested some images so we can better address the issue. It would be great if you could get back in touch with us at [email protected] so we can resolve this for you as quickly as possible. We’re committed to making things right. Best regards, The Iluminating Team
Mahendra B.
I ordered a plug-in sconce and received a hard-wire sconce, completely different from what I ordered. After contacting the company, they asked for a video of the item, which I provided immediately. Instead of sending the correct product and a prepaid return label, they issued me a ticket number and then left me waiting for days between each response. After over three weeks with no resolution or clear communication on how they planned to fix their error, I decided to dispute the charge with my credit card company. Suddenly, I received an email offering a so-called “solution”: I could keep the wrong item and they would send me the correct one at a 30% discount. Their lack of timely communication, especially when the mistake was theirs is what truly damages their business. I do not recommend ordering from this company if you expect prompt customer service or accountability when errors occur.
Response from IluminatingAug 14, 2025
Hey Mahendra, We’re sorry to hear about your experience. We wanted to let you know that we have already processed a full refund for your order. If you have any further questions or concerns, please don’t hesitate to reach out to us at [email protected] — we’re always here to help. Best regards, The Iluminating Team
Nash H.
This company is a scam. DO NOT ORDER. I have been waiting for these lamps for four months and they refuse to refund me, even though their website claims they will refund you if it has taken over 30 days. I have had to ask repeatedly for a tracking number and the one they finally gave me doesn’t exist. SCAM.
Response from IluminatingAug 8, 2025
Hi Nash We’re truly sorry to hear about your experience and the frustration caused by the delay. Please know that we take situations like this very seriously. While there was indeed an unexpected delay with your original order, we did send a replacement, which has since been successfully delivered. Our team worked hard to ensure it reached you and kept you updated throughout the process. We understand how delays can be frustrating, and we appreciate your patience. If there’s anything else we can do to make this right or if you have any further concerns, please don’t hesitate to reach out to us directly at [email protected] Thank you, The Iluminating Team
Ariane G.
It took a MONTH to receive my purchase. And when I did, there was NO assembly instruction and the peel and stick was pathetic, it did not cover the entire plate, it looks like they just ripped it off a roll and slapped on 4 tiny pieces. When I ask for a refund, they just blew me off!! STAY AWAY!!
Response from IluminatingAug 8, 2025
Hey Ariane We’re really sorry to hear that you weren’t satisfied with your experience. That’s certainly not the standard we aim for. While your order did arrive within our stated timeframe, we understand that the delay and the packaging issue were frustrating. We are currently working with our team to improve the assembly instructions and adhesive application process to ensure a better experience for all our customers. We also want to clarify that we never ignore refund or support requests. If you felt dismissed, we truly apologize. That was not our intention. Please feel free to reach out to us again at [email protected] and we’d be happy to look into this further and make things right. Thank you for your feedback. It helps us improve. Best regards The Iluminating Team
Leigh T.
Your item will "ship" within days but will sit in customs forever. I have been waiting for almost a month for my items to be delivered. If you inquire the response is a link to the tracking. Do yourself a favor and order from another company!
Response from IluminatingAug 8, 2025
Hey Leigh Thank you for your feedback. We’re very sorry for the delay you experienced — we understand how frustrating it can be to wait for an international shipment. While there was a hold-up during customs clearance, we’re glad to see that your order has now been successfully delivered. We appreciate your patience throughout the process. If there’s anything else we can assist you with or if you have any concerns about the product, please don’t hesitate to reach out to our support team. We’re here to help and always working to improve our service. Best regards The Iluminating Team
Terrence A.
Stay Away this company is a sham. Ordered 2 wireless lamps on 6/9/25 no response from them. Their phone number is disconnected. They have $95.00 of my money. I paid through apple pay. Stay away do not order from these scammers.
Response from IluminatingAug 8, 2025
Hey Terrence, We’re sorry to hear about the frustration you experienced and appreciate you taking the time to share your concerns. After checking your order details, we can confirm that your package has been successfully delivered. If there’s anything missing or not working as expected, we’d be more than happy to help resolve it for you. Our support team is always here to assist, and we apologize if you had trouble reaching us earlier. Please feel free to email us directly at [email protected], and we’ll make sure your concerns are addressed promptly. Thank you for your patience. Best regards, The Iluminating Team
Mary R.
Stay away from this company! No clue where my order is. Thank goodness pay pal will refund me.
Response from IluminatingAug 8, 2025
Hey Mary Thank you for your feedback. We're sorry to hear about your experience and truly regret any confusion caused. Upon reviewing your order, we can confirm that it has been successfully delivered. If you’re still facing any issues or haven’t received it personally, please reach out to us at [email protected] and we’ll be happy to assist you further. We take customer satisfaction seriously and are always here to help ensure you have a positive experience. Best regards, The Iluminating Team
