IluminatingReviews of iluminating.com

I would not order again from this company. They do not ship from Texas as advertised, they ship directly from China, and therefore my order took about a month longer to arrive than indicated on their checkout page. When I did get the items, they were of pretty cheap quality and I wanted to return them. It took a lot of back and forth to get them to even entertain the idea of the return (they kept offering me gift cards to keep the items), and even then I had to accept a 20% restocking fee. They said the restocking fee policy is listed on their website, but it isn't. When I pointed this out, they said "it's listed here" and sent me a link to a page asking for customer reviews (oh, the irony!) I finally agreed to the restocking fee just out of desire to get these items returned and get at least a partial refund. I shipped my items back to them, and heard nothing for them for a whole week after the items were delivered to them. Only after I followed up 3 times, did they say they were processing my return. It was still about a week and a half after that that the return hit my account. Save yourself the headache and angst and do not order from this place.

On 12/3/25, I ordered a light fixture called "Opus Architect Desk Lamp" from Illuminating for $95.95. The product advertised on their website was a single 31.5-inch aluminum light tube with integrated buttons on top of the fixture and a height of 27.5-inch. However, the item delivered was a completely different product of significantly inferior quality. I received a plastic "double tube" foldable desk lamp measuring only 28.7 inches wide and 26.8 inches high. Furthermore, the buttons are located on the power cable rather than the lamp itself. This is not the item I purchased, and it is a lower-value model that does not match the specifications, materials, or dimensions listed on the website. When I contacted the merchant to resolve this fulfillment error to request for a prepaid return label and a full refund, they pointed to a policy requiring the customer to pay for return shipping and a "restocking fee" for returns. I informed the merchant that because they sent the wrong item (Significantly Not As Described), I should not be penalized with fees to correct their mistake. The merchant has failed to provide a prepaid return label and refuses to issue a 100% refund, which I believe constitutes a deceptive trade practice under FTC guidelines regarding unordered or incorrectly fulfilled merchandise.

If I could give zero stars I would. I have been waiting on my order for 6 weeks. I have emailed with the same generic response. Awful customer service.

I ordered a desk lamp mid-September and finally received a lamp on November 1st. The lamp I received is nice enough, but it's not the model that was ordered. Why does it take 30 seconds to charge my credit card then it takes four weeks before they ship anything? Once I finally got a tracking number it sill took a week before there was any movement - it was stuck in a "Preparing" status for at least a week. Not going to try to exchange the lamp for what I did order because I don't want to deal with these people any more! Stay away.

no product. emailed and was told they didn't have black, only white. Said fine, ship me white. Nothing. Emailed again and called. No response. BOGUS

I placed two orders with Iluminating. ORDER #1: Ordered some rechargeable lights. Immediately cancelled because I accidentally ordered the wrong color. They charged me anyway but no order was processed. I didn’t realize I’d been charged until I looked at my credit card bill. ORDER #2: Ordered 2 sets of rechargeable lamps. They sent me one set and never sent me the 2nd set. Realized the type I ordered was not the type I wanted. Asked them to reimburse me for the set that was not sent to me and asked for return instructions for the one that WAS sent to me. Instead they tried to convince me to keep the one set. After 4 email correspondences back and forth, they finally gave me return instructions but wound not reimburse me for the product not sent until the received my return product. And the returned item would be charged a restocking fee. I returned the product and waited. After about a week or so, I asked for a status and they asked me for a tracking number. In the midst of all this, they sent me a customer survey on my experience. I finally had to ask my credit card company for assistance because I no longer had any product NOR did I have a refund. Terrible terrible experience. Agree with other reviews calling it a scam!

Everything went wrong! I ordered sconces and wanted the manual version. On the website they showed a set of sconces with a button clearly shown on the sconces. I did not want ones that are controlled by a remote (when you or your grandchildren misplace the remote the lamps are useless). The lamps I received did not not have the button to turn the lights on and off. I contacted customer service online (only option) because they don't have a phone number. The responses that I have received throughout the return process have not addressed the questions that I have asked. They do not know what is on there website - to them manual is hard wired but all on the products are rechargeable battery powered! When I asked for an address and return instructions i was given an address in Baton Rouge LA. Weeks later the package was returned to me for being undeliverable by the USPS. I contacted the company to confirm the address and I was given an address in Phoenix AZ with an apology for the confusion. I asked for a prepaid label to resend this and they said they could not email a label to reimburse me for the $14.40 that I paid for the first attempt to return the sconces. I repeatedly asked to speak to a human representative Olivia of the Customer Service Team (probably AI) insisted in her emails that all my communications were with with humans - all named Olivia! Spending money to resend will only feed the SCAM!

I would rate this scam store a zero if possible. They took my money and never shipped my order. Completely fraudulent store.