ILoveDooneyReviews of ilovedooney.com

I never ordered an item.. I repeat I never ordered an item.. I received an email stating I ordered an item less than five minutes supposedly after ordering the item. So I called about that item.. they said item was supposedly shipped in a five minute period and I would have to return the item once I got ii..I am totally handicapped., this return involves using an uber to print out label.. using an uber to go to place to return item., sending several emails about the process I have to go through to return an item I NEVER ORDERED., it was The COMPANY’S MISTAKE..they would not pick up the item.. I spent money on two UBERS plus several emails plus several phone calls.. all for an item I NEVER ORDERED.. I am angry because of amount of extra money on my part to get item back to them ( using UBER) as well as time trying to straighten out this issue.. plus customers ought to realize that there is a $10 return fee .. so there company is covered for being inconvenienced but not the customer.. no respect for customer.. I needed to return the item in order to get it off my credit card.. but sgsin I spent extra money to return the item for THEIR mistake not mine..didn’t know a mistake was made until I read the email..then apparently it was too late., I WILL NEVER order from this company again and I hope that you will not as well..!they do not stand behind THEIR mistake.. it was not mine.. realize the return policy of $10 return fee that is not refundable as well as fact that they don’t care about the customer.. please do not support them.. thank you..

I ordered a Dennison Continental Clutch and a Florentine Mini Domed Crossbody from I Love Dooney online. Despite several emails and calling I Love Dooney at 800-827-0003, to inform them that I did not receive my merchandise. After repeatedly calling and emailing several days later, I was informed via email that it was nothing they could do and that they are not filing a claim with the delivery company (UPS). I tried explaining to them over and over again that I did not receive the merchandise that was left out in the open in front of someone else’s door according to the delivery picture. Bottom line, I filed a claim with my credit card company and is in the process of receiving a refund. Honestly, I really wanted the clutch because it matches a handbag that I purchase the two days prior and was tempted to reorder it even though they Customer Service is the worst I’ve encountered and reading scenarios where others had numerous problems with, I Love Dooney and their bitter customer services which let them to never purchase from them again. I'm at that point right now no more I Love Dooney, because once I have one bad experience, I don't give the company a second chance to get it wrong, again. Be very careful if and when you order from, I Love Dooney online or via the phone, because their customer service is horrendous, and they are less than a reputable site, in my opinion. Two of the best companies I choose to buy from and who stand behind their customer service and products are COACH and Michael Kors, so once I Love Dooney refused to replace or refund me for the items I never received prompts me to never do business with them again.

Scam !!!! They charged 15 to ship the bag which was only 35 and then I had to pay 10 to ship it back ! So I basically gave them a free purse ! Ridiculous! Don’t shop here at all

I'm really not sure how I feel about I love dooney. I was loving the bags. Even though there shipping is horrible and the customer service is non existent. I have a bag in repair right now no updates nothing and then when I email them to Check on the status of the process they tell me I have to wait 24 to 48 hours for a response. It's been there almost Three weeks and y'all didn't think to reach out to update me on my status. I'm thinking after this I'm not ordering from them any longer. Get products poor poor customer service

I made the order on May 5, 2024. After 5 days the order was still "processing". I try to access the customer service. There is no phone connection on the site. There is only email. I wrote a request to update the status of my order. I did not receive any answer. I waited 3 more days, then started to chat online. I learned from the "automated agent", that my order is"cancelled", due to "item is not available". Today is 12 days, since the order was made. 1.On my account the order is still "processing". 2.I continue to receive "promotions" and "offers" every day. 3.There is no Customer Service. No life person to contact with 4. I am not sure, if this is not an AI scam. Good luck to future customers.

The bag I received should have been categorized as a second. There are stripes in the dye all over the bag. Dooney, you have lost way more than you shafted me on. I’m a big handbag person. I’ve bought hundreds of Dooney thru out the years. Never again. They used to care about quality. The bag you just sent me proves you don’t anymore. Don’t buy from ilovedooney!

If I could give less than 0, I would have!! Heck, you can find the same stuff even cheaper on eBay, that is supposedly sold directly from them, and you don’t pay for shipping!!! I order something and then called right away to cancel and they told me it was too late!! Now, I tried to refuse delivery, but that can’t happen and I have to pay the shipping back, too. Definitely not the classic company from Stamford, CT, that I used to know!! NEVER. AGAIN.😡😡😡😡😡 Oh, and as I was at UPS trying to figure out how to mail it back, be aware, that they are only available M-F 9AM-5PM!!!🤬

I LOVE DOONEY IS THE WORST COMPANY I HAVE EVER DEALT WITH. IF I COULD GIVE YOU NO STARS I WOULD. 1 STAR IS TOO MUCH FOR THE AGGRAVATION YOU PUT ME THROUGH. THE SAME DAY I ORDERED I TRIED TO CANCEL, YOU SAID IT WAS ALREADY SHIPPED, WAS A LIE. THEN I RECEIVED THE THE BAG YOU TELL ME THERE'S A $10.00 CHARGE TO RETURN WHICH WAS NEVER STATED ANYWHERE WHILE SHOPPING OR ORDERING, WHICH IS A SCAM THAT YOU KNOW YOU ARE RUNNING BECAUSE YOU WOULD HAVE STATED THAT EARLIER ON NOT UNTIL CUSTOMER NEEDS TO RETURN MERCHANDISE. THEN YOU MAKE IT HARD FOR CUSTOMERS TO RETURN BY NOT SENDING QR CODES TO THEM. BY WRITING THIS REVIEW I HOPE I CAN PREVENT OTHER SHOPPERS FROM BUYING FROM I LOVE DOONEY.