patricia B.
A wig in sheep clothing !!!
Ordered a wig but when received it did not look like the picture. I wrote a harsh review and they wanted me to remove the remarks and would send another wig, (never happened. I ordered another wig and never received it (plus paid for it ) I know that I would never order from them if it was the last wig place on earth !!!
Response from ILONA HAIRNov 4, 2021
Dear Customer, We are truly sorry to hear that you had this experience with your order. Our system has located only one order from you which has been placed on August 21st 2020 (it was the time when COVID-19 was affecting all types of business we were not an exception). There were possibly some delivery issues associated with your order. We wish you have reached us via email as soon as you noticed the delay associated with your order and didn’t wait for 16 months to let us know, but we still very appreciate that you did let us know. We are truly sorry that this experience during COVID times cost us our valid customer, despite the issue been addressed to late our customer service will reach you via email on file to update the payment method so we can process your refund for the product you have never received. Thank you for letting us know…