We make your illustrations with much precision, and our process is simple, fast, and affordable. Check out our custom illustration design packages now!
Illustration Experts (illustrationexperts.com) has 12 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
illustrationexperts.com
Website
illustrationexperts.com
Category
Research & Development
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 75% of reviews.
Latest
Most recent review: April 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My initial engagements withe the company were for the most part were acceptable. I worked with John Albert throughout the writing of my book. In 2024/2025 during the fires John kept in touch with updates. During this point a company ordered 700 books which according to our agreement I paid for upfront over $4,000. My last contact with John stated that the books had been printed and would be delivered. Several months later after I didn't hear back so I called and was told that John had been terminated. I asked how we could resolve this, they sent me a plan in which they would pay me over time, sent it to my attorney. My attorney has sent to certified letter and haven't received a response. I just wanted answers; where are the books, are you still marketing my book, and most importantly where is my money?
PW
Pauline W.
My project required detailed
My project required detailed, expressive characters, and I couldn't have found a better team for the job. Every character had personality, movement, and perfect facial expressions. They understood my vision and added their creative touch to make it even better. I'm so happy with the client.
Response from Illustration ExpertsApr 3, 2025
Hi Pauline Waltton,
We’re delighted that you’re happy with the characters we created! Bringing them to life with personality, movement, and expression is something we take great pride in. Thanks for trusting us with your vision—it was a pleasure working on your project!
Bless,
Team Illustration Experts.
JK
Jason K.
This company is terrible and a complete…
This company is terrible and a complete fraud. I ordered 100 books from this company, paid upfront, and 6 months later they have only delivered 30 books. They continually lied to me, saying that the shipment was lost by UPS, or that the book printing process was imperfect and needed to be reprinted. Do not waste your time, energy or money with this company.
CM
Carla M.
Fraud
Fraud. They did not honor their marketing contract. I have everything in writing. They did not generate one sale from my book. They stopped responding after saying the their promised refund would be deposited. They are a fraud and need to be stopped.
BG
bhuvana G.
Took my money but left the project hanging
Its been a year and they did not deliver as promised within a 6 month period. I was OK with that. But they changed my manager and asked me to work with a new manager. We worked well initially but then things started getting very slow and minor revisions that could have been done instantly took over 2 weeks sometimes. Formatted versions were not editable and it was a pity because I could have edited it in a second. When I reached out to Jason Osborne, who signed me up, he said he would take care of it and call me but nothing has been done since last 2 months. They got upset as I initially wrote a review about the inefficiency of the project manager to understand the customer's requests and make the changes correctly. Jason said that the project will move forward only if I removed the review I had made initially. I was not OK with that and said I would write another positive review if the project manager helped me complete my project. They have not corresponded with me since two months.
Response from Illustration ExpertsMay 30, 2024
Dear Bhuvna Gopal,
Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you've faced and the delay in delivering your project. Your experience is important to us, and we deeply regret that we did not meet your expectations.
We acknowledge that the transition to a new project manager should have been seamless and regret any inconvenience this caused. It's concerning to hear about the slow progress and the difficulties with editable documents. This is not the standard of service we strive to provide.
Regarding your communication with Jason Osborne, we are sorry to hear about the lack of follow-up and any misunderstanding about our review policy. Your feedback is invaluable to us, and we want to assure you that our intention is to address issues, not suppress them.
To resolve this matter, we would like to take immediate action. Please contact us directly at [email protected] , and we will prioritize your project to ensure it meets your requirements promptly. Additionally, we will have a senior member of our team oversee the completion of your project to avoid any further delays.
Your satisfaction is our top priority, and we are committed to making this right. Thank you for your patience and understanding.
Best regards,
Team Illustration Experts
JI
Javid I.
they spam you out of nowhere
they spam you out of nowhere
Response from Illustration ExpertsMay 30, 2024
Dear Javid Ishal,
Thank you for taking the time to leave your feedback. We take all reviews seriously and aim to address any concerns promptly.
We are genuinely sorry to hear about your experience. We strive to maintain the highest standards of communication and never intend to spam anyone. To help us investigate this matter further and ensure it doesn't happen again, could you please provide us with more details? Specifically, any emails or messages you received from us, along with any relevant information that might help us locate your details in our system.
Please reach out to us directly at [email protected] , and we will work to resolve this issue as quickly as possible.
Thank you for bringing this to our attention, and we look forward to resolving it to your satisfaction.
Best regards,
Team Illustration Experts
OL
O L.
Words Cannot Express
I cannot express how much I love the job May has done. She is efficient, pays attention to detail and her work has surpassed the vision in my mind.
I wanted the book to look like a dream and It does.
Pure excellence!
Response from Illustration ExpertsJan 1, 2024
Hello O Love,
It was a pleasure working with such an amazing customer like you, we’re more than delighted to make you feel satisfied. Thank you for praising our efforts.
Regards
Team Illustration Experts
SB
Sclero B.
Don’t work with this company
Don’t work with this company. If they will steal from a terminally ill person they will steal from anyone. $3700 they received and barely did $1500 dollars worth of work. No ads were made. They didn’t start promoting my book until after the release. Never again. Scam artist at their best…. Update… I have won my dispute as well as this company has stopped communicating because they are a fraud. I rest my case
Response from Illustration ExpertsJan 23, 2024
Dear Sclero Barbie,
We hope this message finds you well. We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this matter promptly.
To address your concerns more effectively, we would appreciate the opportunity to speak with you directly. Please reach out to us through one of the following channels:
Email: [email protected]
Phone: 855-937-0242
Our team is eager to understand the specifics of your experience and work towards a solution that meets your expectations. We value your feedback and are dedicated to making things right.
Thank you for your time, and we look forward to hearing from you soon.
Best regards,
Team Illustration Experts
