IllumiSea Aquatic Lighting CompanyReviews of illumisea.com

It was difficult to get an initial response by phone or text to any questions. After a few tries, the responses we quick and informative. I purchased and was tols shipment within a day or two. After two weeks, and again a delay in response to my question of "why hasn't this shipped?" I finally wrote that I wanted a refund. The response was quick and kind, indicating they were moving and were delayed. I really thought I would like their light, but I could see problems if Inever had to contact them about a warranty issue. Despite their positive and fast response to my refund request, I felt that this relationship was off to a rough start and it was best for me to look elsewhere. I havent bought yet, but I hope to make a purchase soon.

I purchased the 60 watt drain plug light for my husband for Christmas on December 11th. On December 13th I was informed that it was going to take approximately an additional week to make and that a free mini britebite would be thrown in as a courtesy due to it being late. I was impressed by the quick communication and the gift as a courtesy. The drain plug light was delivered on December 26th, after Christmas, and a britebite was never thrown in. We have not installed just yet so I cannot give an honest review on the quality. I was ultimately impressed until the item showed up after Christmas and the promise was never met with disappointment to follow.

Good people to deal with, but after waiting three weeks for my green fishing light I settled for a white light after they told me it would be additional three weeks.

Cords are made of wrong material. No malleability when cold. Like cheap extension cords become rigid when cold.

I thought it would be brighter based on pictures