The Illinois TollwayReviews of illinoistollway.com

BSchiller here....After my trip I went online and created a pay by plate account. I paid the bill that showed up and when I saw itdebited out of my account I closed the Toll account. Then a week later I received emails stating I still had a$ 1.90 balance. For all the time I have spent trying to pay this I should be paid by you and as in $100's of dollars of my time! When I logged back on my account there's a tab to add new payment information as the account was showing in "Pending Close" and due to this you could not edit the information. I called for support and was told by one lady, she would delete my email and phone and that I could log in after 15 min. I did, and tried all day...unable to complete the process. I tried just to create a new account but due to it showing my email and phone the system would not let me...I have made 4 phone calls to fix this. Now multiple accounts and its been a waste of my time. Period, the systems sucks!!! it shouldn't be this hard. And...seeing other comments I agree the roads stink! YOU need to use the Toll money to correct your website to be user friendly online and fix the darn roads...you can sit on this one toll now...which I was told that if its one Ill never hear about it!

Worst customer service ever not sure how this place is still open.

I saw no signage about 14-day requirement to pay. Took them 45 days to invoice me with more in fees than tolls were. I had no idea how it worked, but then that is their whole point, to gouge travelers from out of state.

The roads are not kept up. The toll collection system is a rip off. our company has a valid credit card on file. We have long haul semis, so we are gone most of the time. We noticed we had some statements that had outrageous fines. We disputed one of the invoices and paid the rest. We were lied to about our dispute on more than one occasion. When I called in to get 2 needed documents, Minerva told me our dispute found us not liable, so the documents were not needed for both Indiana plates. I called later to confirm and see if I still needed those two documents, and Janice told me that our dispute was never received. I found out later, both of these statements were lies to not supply the documents and have bigger fines.

I asked to have an in-person hearing on the phone and through a written letter. They sent a final letter to pay triple each violation and I never got my in-person hearing. I'm upset because i should not have to pay all those fees due to their system not being able to generate the 1st tolls so I can pay them. They generate after the $20 ifees have been added. Plus, I have an Ipass account. This is crazy! From $290 to $870. I can not afford it! They are ripoffs!!! I give them a negative -1000 ! Terrible money thieves! I need to find an attorney to help me sue them. I have many other people who are dealing with the same thing. Criminals!

I was moving, and went around the tolls, maybe going through 1 if I remember correctly,thinking it wont be that bad its just 1. I'm used to stopping and paying. I did not know there were signs to distract me and read on how many days I had to pay a toll. I didn't mind receiving a notice since it was just 1 toll. NOT, I received a notice with, 7, yes 7 tolls all within in 15 minutes of each other!! I would have realized that, now I owe like $95!! I feel like this is an easy way for them to make a ton of money!! The last time I drove toll roads, you stopped and paid!! That's how long it's been. It crazy what they are getting away with!!

Zero stars if I could. Illinois is very proud of their crumbled crowded pot-hole “under construction” confusing chaotic roadways and can’t even be bothered to set up an actual toll booth or provide signage explaining what a person is to do to get a toll paid. Not one sign anywhere, not even on the website, stating how much the toll costs. No reasonable warning that we were approaching a toll road- we were simply following the gps. We drove a rental car and do not know what our license plate number was. We lost track of how many toll signs we drove under- there are so many- we didn’t change roads. No clue how many bills we will be getting. First time to Chicago will be our last. What a way to “welcome” tourists! I can’t imagine how much more confusing this would be for a person who doesn’t read English. I have not one positive word to say regarding Illinois toll roads. You should be ashamed of your greedy selves. I said what I said. Side note: Found an unexplained charge on my credit card that I can only assume is from Illinois Tollway. No explanation. No description. No way of knowing if more are coming. Illinois Tollway, you are highway robbers in the most literal sense possible.

Absolute garbage! I am not from Illinois and just flew out of Chicago. In Indiana we receive notice of our tolls without a $41 “invoice fee” which is ridiculous for $18 worth of tolls.