The Illinois TollwayReviews of illinoistollway.com

complete scam job. they bill you double and tell you "we couldnt read your transponder". Funny, it worked in the morning when I drove through but when I crawled through in rush hour traffic it didnt work. Same car, it was not moved and is mounted properly. You also cannot go home and see if it even did work on your account because tolls dont post for 10 days! So by that point, you have already racked up tons of fines and you cant do anything about it because they wont help you even if you call. If a company worked like this they would be sued and put out of business but since its the toilet named Illinois there isnt anything you can do. Guess BJ fat slob governor wasted too much money and needs to steal more. Just one more reason everyone is leaving Illinois.

The credit card readers are poorly maintained and unable to read many different cards. I also watched cars reversing when they were stuck behind someone whose card wasn’t working. My brother tried 3 different cards and finally my card worked, as people reversed dangerously behind us to get into the oversized vehicle’s lane-yet people in smaller cars then ours were using the oversized vehicles lane. It was 1 hour faster on google maps to take the toll road. But each toll booth took 15-20 minutes to get through because everyone got stuck behind someone having trouble with the card readers!! So, we would have saved time and about $25 if we had stayed off the toll road. NEVER waist your time and money!!! Use the toll roads no matter what google maps say!!!

They steal and sell your information. Absolutely despicable, you cannot pay the tolls without creating an account. The maggots that run this company would feel shame if they were capable of such complex human emotions.

Just today paid another toll fee violation that was not mine! I have not traveled on their roads for yrs because I had this problem one time before.. now yrs later, get violation and big fee In the mail.. I paid because it will cost me more to dispute it than if I just pay it... I am not impressed... also they make it hard to dispute or contact them!

The tollway didn’t pick up my EZ-Pass and charged me a $9.00 invoice fee on a $4 toll. Called them and they told me I have to go talk to someone else.

My recent interaction with the Illinois Tollway left me greatly disappointed. Despite multiple attempts, I couldn't reach their customer service by phone. Furthermore, the fees are unreasonably high and lack transparency.

Worst site ever. Cannot edit any vehicle information. The menu simply takes you around in loops to no avail. When we moved from Illinois to Indiana 2 years ago, we registered both our vehicle plates as well as our license numbers. Now 2 years later we need to change a plate number and customer service rep on phone tells me he can't do it unless I can give him the last 4 digits of my Illinois license!?!? What? I haven't had a that license for 2 years now. So what happened to all the info we gave them 2 years ago? Not sure where to go to resolve this now, we will try the Jewel store customer service.

Literally running a scam i got a bill for $81.55 in tolls and $105.00 in "Invoicing Fees" so a total of 186.55. How are the fee"s gonna cost more than the actual tolls? When i reached out to speak with a supervisor to get this issue resolved they said there are no supervisors. Just so unprofessional and terrible business practices. Would give them 0 stars if possible.