The Illinois TollwayReviews of illinoistollway.com

Traveled to Chicago over Labor Day weekend. The toll plazas have the amount you should be charged on a sign near the plaza. My wife kept track of all our amounts like a hawk. A few weeks after the trip, we got the bill and it's more than double what we calculated. I called the customer service line and talked to some lady for almost 45 minutes and all she could tell me was the amount they were charging for each plaza, which definitely didn't match the numbers they had posted on the actual road. I ended up paying just cuz I was sick of being on the phone, but don't trust this company, they are a bunch of thieves. We will be driving the extra 25 minutes to avoid the tollway next time.

Worst tollway in America. The customer service was awful, snarky condescending and rude employees, very unprofessional. Terribly neglected roads, all around an awful experience

Broken website does not send confirmation email to my email after trying to sign up for Pay-by-Plate. By the time I receive the e-mail in my inbox, the link and verification code have already long expired. Illinois Tollway would have been happy to charge me fines due to delays caused by their own website issues, I'm sure, if I had not figured out that for some reason signing up with a Gmail account causes this issue. I worked around it by signing up with a Yahoo e-mail.

Sent in my invoices to pay off my fines, sent them both in the same envelope. Only one of them was paid off and the other was apparently ignored and are now trying to charge me more for "not paying" the second invoice.

I registered my plate ONE MONTH before traveling to Illinois. I checked my account after returning home…I even emailed them asking why my credit card hadn’t been charged yet. I finally got a paper bill. Each toll was $1.50 & they added an extra $3 for each toll! What a bunch of crooks!!! That’s why I left Illinois 40+ years ago! They’re a bunch of thieves who care nothing about citizens….only stealing your hard earned money!!! There’s enough complaints here, we can file a CLASS ACTION SUIT against the state & their crooked tollway system!

Completely shit customer service!!! We could barely understand her mumbling, she had us repeat ourselves multiple times, and kept getting stuff wrong. It took almost an hour for something that should have taken five minutes.

Absolute crap website and crap customer service. Pay a toll to use the worst roads in the worst traffic in the US. Rented a car and used to tollway out and back. Tried to pay by plate and it was impossible. Internet continuous loop with no resolution. Called customer service and they couldn’t even tell me my toll amount so I obviously couldn’t pay by phone and just be done with it. Their solution? Check the useless website every day to see if there is a balance. Like anyone has the time to waste doing that…

They have such a terrible web page which doesn’t allow you to pay the toll as a guest.