Sarah S.
Received my order and it is wrong
I just received my order and I am missing another bracelet. It also is very big. I wish I was a little smaller.
Response from IKKMIR JewelryJul 17, 2024
Dear Customer, Thank you very much for your feedback, and we sincerely apologize for the inconvenience caused. We highly value the shopping experience of every customer, and we deeply regret the issues with your recent order, including the missing bracelet and the incorrect size. Regarding the missing bracelet, we will arrange for a replacement to be shipped to you immediately and ensure it reaches you as soon as possible. Additionally, to ensure you have a satisfactory wearing experience, we are happy to exchange the bracelet for the correct size. Please provide your order number and contact information so that we can address your issue promptly. Your satisfaction with our products and services is our top priority, and we will do our utmost to resolve this matter. Thank you once again for your understanding and support. We look forward to your response. Best regards, IKKMIR Jewelry Customer Service Team