Jami B.
Payment and renewal is a nightmare and…
Payment and renewal is a nightmare and zero live chat support or working customer service line

iKeyMonitor is an easy-to-use and powerful parental control app for iPhone/Android. It allows parents to monitor text messages, calls, websites visited, current GPS location, Facebook, WhatsApp, Snapchat, WeChat and much more.
iKeyMonitor (ikeymonitor.com) has 114 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jami B.
Payment and renewal is a nightmare and zero live chat support or working customer service line
RobZ
This is not a serious app for serious users. In fact it's shamelessly expensive for what you really get. So I've been using this on and off for over three years. I tolerated the poor surroundings-recording (scheduling doesn't work most of the time), the one out of 6-7 missed call recordings, lack of camera activation, and the fact it leaves a questionable "Internet Service" icon on the target device. But what infuriated me today was that I've had this installed on this particular target device for three months. It has gone unnoticed (except for the stupid icon), when it starts popping up in the user's face as "Internet Service is displaying over other apps..." It was installed correctly and it ran fine with no alerts all this time, but no, not today. This whole case is now blown. Hours and hours of listening to files, crosslinking records, movements....up in smoke. Thanks a whole f...g lot for wasting my time, my money, and my effort.
Response from iKeyMonitorAug 19, 2025
Dear user, I'm truly sorry to hear about the trouble you encountered while using our app. Your feedback is incredibly valuable to us, and we want to address your concerns promptly. I'd like to emphasize that we offer a 100% free plan along with a 3-day full-access trial, ensuring you have time to explore our app's features before making any commitments. Additionally, if our app doesn't meet your expectations and we're unable to resolve the issues you're facing, you're entitled to a full refund within 30 days of purchase. Our team is dedicated to providing exceptional support and assistance to our users. Please don't hesitate to reach out to us at https://support.ikeymonitor.com/hc/requests/new so we can investigate the issue further and work on finding a solution tailored to your needs. As a gesture of goodwill, we're more than happy to extend your license for free once we confirm the issue.
Aaron S.
Trash. I kept waiting for the app to start working as it should and it never did. The price is way to high for the results this brings. Spapp is far superior to this app and charges a fraction. Nothing audio was recorded although it makes you think that it did until you hit the play back button and hear nothing. GPS missing hours here and hours there. Keylogger not working. On demand feature not working. Install instructions outdated. Nobody to talk to. I think I paid $10 3 times for a total of 9 days and even went back thru the check off list to make sure the settings were correct. $30 for 9 days compared to spapp I paid $30 for a whole month. Definitely going back ro spapp
steph B.
At first it worked on the ambient recording isn’t always available unless the screen is on its still detectable with icons showing on the target phone when accessing location ect and is shows on scans and startup menu . The first month was ok it was hard to get it to start working but after it worked most of the time the second month was harder to get features to operate or access logs it wasn’t logging like it should and by the end of the second month and going in to the third month I had trouble gaining access to the panel app to view and monitor then after that it was useless nothing worked at all maybe once or twice it logged in a few messages and if it was able to record there was no sound out of the entire month i got a couple updates on messages and one recording with sound now it’s almost the end of the third month and I am ready to take my business elsewhere because the times I needed it to work it never did I’ve complained to customer support neumerous times and it hasn’t been fixed I have re configured and triple checked settings on the target phone and gone through all settings on the emcpanel app that it takes me to log in and reset everything and still nothing is happening it’s a waste of money it works temporarily only and that’s it it’s useless after the first month or so don’t waste your time and money it’s not worth all the stress and if your child was in danger there’s no way to know because it won’t work
Response from iKeyMonitorApr 9, 2024
Dear user, I'm truly sorry to hear about the trouble you encountered while using our app. Your feedback is incredibly valuable to us, and we want to address your concerns promptly. I'd like to emphasize that we offer a 100% free plan along with a 3-day full-access trial, ensuring you have time to explore our app's features before making any commitments. Additionally, if our app doesn't meet your expectations and we're unable to resolve the issues you're facing, you're entitled to a full refund within 30 days of purchase. Our team is dedicated to providing exceptional support and assistance to our users. Please don't hesitate to reach out to us at https://support.ikeymonitor.com/hc/requests/new so we can investigate the issue further and work on finding a solution tailored to your needs. As a gesture of goodwill, we're more than happy to extend your license for free once we confirm the issue.
Trev
It is impossible to contact anybody. The little screen to write a message doesnt have a send button. Logging in using my email and supplied password copied and pasted to ensure no mistakes was rejected by the site. They will take your money however. Whilst testing messages in Viber and Telegram didnt show and the GPS map wouldnt load. Just another scam site in an industry full of them. The fragility of these apps is they depend on Google play protect being turned off and location services always on, plus numerous other settings easily turned off by the user.
Response from iKeyMonitorMar 29, 2022
Dear user, I am truly sorry for the inconvenience that you have experienced in using iKeyMonitor. Please note that iKeyMonitor has a 100% FREE Plan and 3-day full access trial! We are here to help you solve any problem and guarantee quality. Keep using the FREE version if you are not convinced. Or get a refund in 30 days if we can not help you to get it working. As a good business standard, we can prolong your license for free. Please contact our customer service at https://support.easemon.com. We are 24/7 online to help you.
Mandeep B.
so i bought a three day lisense full, by mistake i paid three times , and lisense is not working so i tried to make acount from another id and then i was unable to remove or add lisense , doesnt stop here i waited for them 24 hours to reply now i have two days for lisense so i requested them to transfer data fromold to new, again i had to buy lisense , then they emailed me that we have transfered the data now i have been trying to ogin data is there but on old id and also lisense is howing expired what the hell is going on worst service ever , immediated assistance is far away but all i got reply after 24 hours and they say we r 24 7 available , i am taking action against it as soon as , i have paid five times for three days full lisense but got nothing . mandy313
Response from iKeyMonitorJun 4, 2021
Dear user, Sorry for the trouble. We have a FREE plan and full free trial service without providing a credit card. You can use iKeyMonitor for FREE for a life time. To protect our users, we are not allowed to transfer data from one account to another. We can move the license time to one account to another, please contact our support and provide the account you want, we will extend your license free for 14 days. Go to support https://support.ikeymonitor.com
angela L.
Trial worked as soon as I bought a 3 day licence problems started. Logs wouldn't upload, live surround recording didn't work. Tried live chat, that was useless just took you to email, support took forever to respond, and all I got was being told to look at guide, even after saying I already had, and did everything in it but still didn't work, so I ended up paying for a license for nothing. I decided to renew for another 3 days even asking for a refund, never got a reply. The 3 day licence was bought, and now I have nothing, cant even get into the cloud. Been waiting hrs for support to respond and still waiting, nearly 4hrs later. Going to ask for refund now.would I recommend- not until I get reply
Response from iKeyMonitorMar 29, 2022
Dear user, I am truly sorry for the inconvenience that you have experienced in using iKeyMonitor. Please note that iKeyMonitor has a 100% FREE Plan and 3-day full access trial! We are here to help you solve any problem and guarantee quality. Keep using the FREE version if you are not convinced. Or get a refund in 30 days if we can not help you to get it working. As a good business standard, we can prolong your license for free. Please contact our customer service at https://support.ikeymonitor.com/hc/requests/new . We are 24/7 online to help you.
Livio *.
it is bad that I need to make all the necessary settings in the mob.phone by myself, I lack the technical knowledge to search and make the requested settings. Other program suppliers are clever, their programs make settings itself, automatically.
Response from iKeyMonitorNov 25, 2019
Dear Livio, I am truly sorry for the inconvenience that you have experienced in using iKeyMonitor. Please note that iKeyMonitor has a 100% FREE Plan and 3-day full access trial! We are here to help you solve any problem and guarantee quality. Keep using the FREE version if you are not convinced. Or get a refund in 30 days if we can not help you to get it working. We not only provide you with step-by-step configuration guides on different phone brands but also offer free customer service. For your concern, please contact us at https://support.ikeymonitor.com. We are 24/7 online to help you!