Mohsen T.
Very disappointing experience with…
Very disappointing experience with Ijaazah. I would strongly advise parents to carefully understand their cancellation and payment policy before signing up. I enrolled my daughter for classes, but after around one month, I was not satisfied with her progress or the quality of the classes. I raised my concerns with management and even asked if her teacher could be changed because we were not happy with the classes. Unfortunately, I did not feel that our concerns were taken seriously. We eventually decided that we did not want to continue and contacted management to cancel the subscription. We were told that we had to continue for three months because this was their policy. We accepted this requirement and completed the full three-month period. We also clearly informed them that we did not want to continue after those three months. Despite this, another payment was deducted from our account. When we contacted management, we were told that the payment could not be refunded. What was even more frustrating was being told that we could not even take the classes for that month despite having been charged. This whole experience has been extremely disappointing. From my experience, I felt that once you sign up, getting your concerns addressed and cancelling the subscription can be very difficult. Parents should make sure they understand the cancellation terms before subscribing and keep written evidence of all communication regarding cancellation. Based on our experience with the classes, the lack of response to our concerns about changing the teacher, and the subsequent payment issue, strongly and truly I would not recommend this service. And I have proof of there conversations.