IGK HairReviews of igkhair.com

I ordered from this company two years ago. I have curly hair that frizzes and I wanted to try the Cash In serum, so I ordered a 5-pack to get the volume discount. I liked the smell and added it to my hair-misting water, so the order lasted about a year. I ordered one more time and then found another product I like better so I decided not to reorder. Well, 3 months later, I received an automatic shipment. I went online to cancel a subscription that I didn't remember initiating. The site said I had no active subscriptions, so I left it alone. Well, I've now been receiving auto shipments every 3 months for the last year. I've contacted the company repeatedly using the only means available: The web-based messaging form. Nobody has ever responded. My account still shows ZERO subscriptions yet I'm being billed every 3 months. What a rip-off! Update: Shortly after I posted this review, the company contacted me and canceled the subscription. Apparently they respond quickly to negative publicity but not to polite requests. I've added one star to my original rating.

I purchased expensive good behavior shampoo and intense smoothing mask hoping to calm the frizz I have. I am a white woman in my 60's and as I age, my hair has become very frizzy. This shampoo and mask did not begin to calm the frizz. It did nothing to help.

IGK has the worst customer service period. I ordered my package in the end of November. It’s sat in Cincinnati for two weeks. I reached out via email multiple times got no response and then finally “Nina”who was absolutely no help whatsoever pretty much just put me off. Allegedly it’s finally gonna show up today, I love IGK products, but I would not recommend ordering it directly from their site. Order it through someone that actually has some accountability for their products and respect for their customers who order them. I’d give them one star, but I actually do like their products.

so far i have only tried the dry hair mask that everyone is raving about, because it's the only thing that has been delivered. i ordered 3 other products and cancelled my other haircare subscriptions on April 3. I still have not received my order. i've emailed them a few times, they've responded twice, both times just saying "we're having issues with USPS, thanks for your patience." i almost want to knock off one more star just because i don't want to have to buy an entire bottle of my other haircare stuff to mitigate the frizzy mess i'm dealing with until all of this arrives. if ever. they might as well be in China.