Innovative Freight Services / IFS LogisticsReviews of ifs.live

**Repeated delays and a false failed-delivery claim** Extremely poor and dishonest service. The tracking shows that my parcel was scheduled for delivery on 17 September, rescheduled for 18 September and then marked as “carded,” with the company repeatedly claiming that nobody was available to accept it. This simply cannot be true. The premises have 24-hour security, and someone was there throughout the day and night. Numerous other deliveries arrived without any problem, yet this company continued insisting that it had attempted delivery. After more delays and no proper explanation, I had to keep chasing for updates. The parcel was eventually delivered on 22 September—five days after the first scheduled delivery date. The tracking history clearly shows the extent of the delays. What made the experience worse was being repeatedly given information that was not credible instead of the company accepting responsibility. Completely unacceptable service.

If I could give them zero stars, I would. Six weeks ago, I bought a range from Best Buy for my tenant, who lives next door to me. First scheduled delivery - they were a "no show". Second scheduled delivery - they said the truck broke down. Third delivery - scheduled to arrive between 8:30 AM and 12:30 PM. Arrived at 7:50 AM - parked in the middle of the street, even though there was an open space directly in front of the house where this range was to be delivered. When asked to park at the curb, so not to block traffic, they refused. Sat in their truck for 10 minutes. Took photos of my very pregnant tenant standing on the porch of the delivery location, then told my husband he had an attitude and they refused to deliver the range and drove off. Sorry, Best Buy - with this experience - I am done. Most profound thing I can do is vote with my feet.

Wohh what a company 2026 and this company's managers and directors don't think there is anything wrong with some of there employees saying the most evil deprived things about young kids abusing your partner, make a complaint and your laughed at and told wise up there jokes. Really kids being abused is jokes. Really ifs. Pure disgusting, avoid at all costs.

They were to deliver a refrigerator..with in a time span.. they failed to do so and returned the appliance to the warehouse..leaving us in a terrible predicament. They never returned a call.

Unprofessional and lazy courier service. Received an order from them today (that was supposed to be due 4 days ago). Had extremely poor communication from them all week. No indication whatsoever. Until this morning when I received a text at 8am saying it would be delivered between 10.46am-12.46am. However, at 9am I went down the stairs of my building to get something from my car and there was my rug, on the ground floor (I am the second floor) next to the entrance and another persons door. They didn’t have the decency to even ring my buzzer or send any communication to let me know it was there. This could have been stolen by anyone. If there was an issue carrying a 7kg rug up two flights of stairs then at least have the manners to let the customer know. Now at midnight I have received an email to say it was delivered at 10pm 😂 Do not trust this company whatsoever. If you are a business looking for a courier steer clear. No reliable procedures being followed, awful customer service and just generally unprofessional and lazy.

Absolutely appalling customer service. My order has not been delivered and they keep on palming me off, it’s been a week now of ‘attempted deliveries’ saying call cards have been left when they haven’t. It is clear that my parcel has been lost but they keep on lying; no one will tell me where my parcel is. Shocking.

Totally horrible to get your items shipped by them. The worker will lie and say that there is not clear path to your home. I made sure they had enough space to come in and install a new fridge. I called best buy and asked about them and that was the note that was noted in the system. Worst place.

Absolutely shocking customer service. Our delivery has been sat at their depot for over a week! Trying to contact them via phone is pointless as no one answers. They emailed us to say it was out for delivery. That was two days ago. Guess what... No delivery. We need our parcel urgently and now they have stopped responding to emails. Don't use them you're better off using Hermes/Evri and that's saying something.