janeane A.
This is a scam
This is a scam; Once you pay for an AI photo worth 1 peso, you'll be automatically subscribed. You cannot see the terms and conditions if you didn't scroll down. This is so deceiving. After a month, they will take 599 pesos from your card. I asked for a refund, and I immediately contacted their customer support via email to inquire about this unauthorized charge and request a refund, especially since their website outlines a refund policy. However, their response completely ignored my refund request and only provided instructions on how to cancel the subscription and disable auto-renewal.
Response from ifoto.aiMay 7, 2025
Hello ! Thank you for sharing your feedback with us. Payment troubles are the most annoying ones, we totally sorry for the confusion with them. Please note that before completing any order, all necessary information is provided for review. We regret that you did not receive a response from our support team, but we typically respond promptly and without delay. Kindly check your spam folder to ensure our communication hasn't been missed. Please tell us more about an issue at [email protected] Your opinion is crucial for us, as only real users can help us to make our product actually better. Best wishes, iFoto team