www.iElectrica.comReviews of ielectrica.com

Response from www.iElectrica.comAug 31, 2017

The main issue here is not that it was purchased on a promotional price, its that the customer gave us the wrong address to send the TV to and it was refused at delivery and returned back to us. We have full documentation and tracking that the delivery was refused and also have messages that he sent us on eBay stating clearly that he messed up the shipping address and thats why it was sent back. Now the customer is leaving us negative feedback because we would not reship the TV again the 2nd time for no charge after we already paid aprox $300 in shipping costs to have it sent there and back. The FedEx tracking for this item is 779138630075. We can also provide any other documentation you need. Also, this customer states that we raised the price on him. This is FALSE, he purchased it on an eBay Daily Deal (special promotion directly from eBay) and when he wanted to re-order it the promotion had ended. This feedback is clearly not deserved and was only given to us because we wouldn't meet the customers outrageous demands of shipping another television for no charge. When in comes down to it he did not provide the correct shipping address so the shipment was refused and sent back to us. We lost out alot on the shipping and still refunded him in full right away with no hassle. Now we are getting negative feedback for the customers mistake? If you want screenshots of the messages he sent us stating that he forgot to change the shipping address and that the address he gave us was his OLD address we can send that to you as well, also screenshots of him threatening us with negative feedback if we did not meet his demands. Thank you, Sam P. iElectrica inc

Response from www.iElectrica.comJun 29, 2016

This order was drop shipped directly from Samsung and the model he ordered was discontinued. We emailed him twice to notify him that his card was not charged and the unit was not instock.We only charge the customer once the TV is shipping out. He notified us he was ok to keep order on hold until more of this model comes back in stock. We stock most of our products but some discontinued products we dropship as they are very low in inventory through distribution. We do not do any bait and switch like other companies.

Response from www.iElectrica.comJun 23, 2016

This was a fraudulent order. Customer card was declined and phone numbers were not valid. Billing and shipping address was different. He thought if he gave us a negative review that we will be scared and ship out the order without payment or verification. THIS IS FRAUD ORDER.

Response from www.iElectrica.comOct 13, 2014

The Insurance is Mandatory for all TV's over 46". You were aware of it because you called to get the insurance quote. We can not have the insurance calculated automatically as stated in the shipping policy because it varies on size of TV, Value of TV and your zip code. We never billed you for the TV and only charge the credit card once the quote is approved by the customer. We are still over $1,000 less than retail price. You mentioned to us that you got burnt from other companies but we are a legit company and never had any issue with customers. You knew and all our customers know that there is an insurance charge to cover the TV from any damages in transit.