Jessica L.
Hectic Experience Empty Promises
You take a lottery when you buy with these guys. If it arrives in a workable condition, fine. Ours arrived with a cracked screen and the refund process took forever. Our Unit: LG OLEG 55" 1080p Curved TV. 13XX $ First we contacted them to pick up the TV at our address, then it took 3 attempts until I called them in finding that they send it to the "Billing Address" instead of the shipping address. It took me 4 more attempts to contact them each with promises that our replacement TV will be shipped to us in 2 days after we sent it back by FedEx. And after sending the TV back 2 weeks passed and no TV arrived, so I called them again asking for the TV and the guy on the phone was so rude and spat: So do you want the TV or not? Or refund? I was so fed up so I asked for the refund, the rep promised me that the refund will arrive that day. They keep saying that they don't have that unit and LG is going to send it to us directly, but then after 2 days I called again and another rep says that LG will send it to them, and then they will ship it to us which will take 4~7 days. Internal communication is bad, every rep tells you something different. They have communication problems with LG and FedEx and it's not my problem they should have just sent me the TV (which has taken 2 months and I have no TV to watch and I spent 13xx$) Now it's been another week, and I haven't been refunded yet, and they never follow up with you about what's going on. In the end on 10/15 , they finally refunded us, but the experience is a hectic one. (No follow ups and updates themselves, we have to constantly keep following up) Think twice when you buy from these people, because you are definitely taking a big risk, and if unfortunately your unit has problems, you'll have and spend so much time in frustration that you'll regret your decision in purchasing here.