iEAGLEReviews of ieagle.com

airline cancelled my original flight and because of that I will have a very long layover in Singapore for 31 hours. because of this I insist that I be given an accomodation since I will be staying for more than 24 hours. they insist that I talk to the airline for the accomodation and not them.

I have linked to iEagle.com and booked flight to Asia. The next day I got a email said my booking need to call back to verify payment information. When I am calling back I be asked to provide my ID copy and both sides of credit card copies. It's so wire! Even if booking at airline not need it. I'm afraid. The next day I got a cancellation email from it. Waste times

***If you have issues/problems with getting refunds from iEagle, contact your credit/debit card company immediately and file a dispute/complaint.*** This company is fraudulent, do not give them your business. Word of advice: You, as a consumer, have certain protections/safeguards via your bank or credit card provider. They have more resources and in my experience, will back you up and take the burden away from fighting with a fraudulent company who won’t give you your money back.

Your automated call machine was very misleading and deceptive we've ended up cancelling my flight!!! We asked for good customer service, and asked if I can reinstate my flight, but instead they want to cancel it and rebook my flight with double price. It happened on Friday when they notified us that there was changes of schedule, and that same day we called them. They said they would arrange on Monday and we are hoping that I would get my same flight schedule, but it end up worse than I expected. I've been traveled multiple times for many years, but I never had a bad experience like this before. Very terrible experience. I hope I get refunded, as the reviews show that there aren't many late refunds/none at all for many customers.

As they say, you get what you pay for. In 2019, I booked an international flight. I broke my ankle in Jan 2020. I told them I want to cancel my flight booked for April 2020. I was told I need to pay a cancellation fee. I was upset about that and I refuse to pay. I just want a refund to help pay my bills. Then COVID hit. I really want to get my refund. I had no recourse but to pay cancellation fee of $75 just so I can get my money back. I paid that Jan 2021. It’s now Jun 2021, I still have no refunds. I have been promised repeatedly and always always asked to wait for 4 business weeks. Patience is one thing I am working on with Ieagle. I am still waiting for my refund to this date, June 2021. Is that how long for you to wait for the airlines to give my refund back? My cancellation $ was paid to you 6 months ago! I had a broken ankle 18 months ago and I told you way back in 2020 I cannot make it and now I am recovered with no crutches but still no refund. That’s how long I have been waiting. You promised me every single time I call, but still nothing. This review need to be said, I maybe patient but I am very transparent and straightforward. Anyone in your management team who reads this, I will keep on writing a truthful and honest review and update this till I get my money back. Update : June 2 2021 I got two phone calls and an email response from IEagle based on this review. Though I wasn’t able to talk to them bc of my busy schedule(I cannot take phone calls at work) Their team reached out to explain the cause of delay of refund by email. That I want to acknowledge their team for responding to a feedback.

I booked a flight for two passengers, which was a bit cumbersome as they requested I send them a picture of my credit card and ID, however, the reservation was finally made. Unfortunately, the airline cancelled the flight but this never showed on the iEAGLE reservation record. I had to call iEAGLE to inform them of the cancellation but still could not get a straight answer as to a refund or credit. I was asked to call back the next day twice, but my number was blocked by them and I was hung up on twice. I used a friends phone to call (unknown number for them) and got through to someone, they said there would be a refund in 12 weeks but they would charge 25 dollars per passenger. I was so frustrated by this point that I didn't argue, but I can't see how I should pay for the airline cancelling the flight. Very bad customer service.

It is fake flight agent. I booked the ticket on January and called 10 times to cancel on the end of January. Finally got a confirmed email and promised refund after 4 weeks. Today is 3/18/2020, no any refund and no one pick up the phone. Be aware!!! That is FRAUD COMPANY!!!

I canceled my elder mother's flight to the Philipines to comply with a travel band. iEagle called 6 days later to inform me canceling wasn't possible as 6 days later the band was lifted which wasn't the day I canceled my mother's ticket. Considering the current landscape and all the business and agencies being flexible to the times, iEagle continues to disregard the situation and refuses to provide the full value of the refund or entertain the idea of a future credit. This is POOR customer service. I caution everyone from using iEagle as they are looking out of their financial gain and not the safety of their patrons. 🤬🤬