IDSTRONGIDSTRONG is listed under Internet & Software.
IDSTRONG (idstrong.com) has 70 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Joseph S.
Great service
Response from IDSTRONGMay 2, 2021
Hi Joseph, Thank you for your feedback! We're happy that you were satisfied with the customer service we have provided. We hope that you will also recommend us to others. Have an amazing day ahead, and stay safe! Sincerely, Belle Customer Relations Officer www.idstrong.com +1 833-922-2315
Vickie O.
I would recommend this customer service rep to anyone who needs help. She was very polite and helpful in all respect. I kept interrupt her not intentional I am just very impatient. She was so understanding and was telling me she was sorry I was the one who was sorry. But she had patients and very apologetic she was great, and I hope if I ever must call back I get her. But I feel bad because I could not remember her name. Thank you so much for your patients and kindness. Stay safe.
Response from IDSTRONGApr 22, 2021
Hi Vickie, We're happy to hear that you were satisfied with the customer service we have provided. We really appreciate you taking the time to share your experience with us—and we agree, Morgan is truly a gem to have on our team! We count ourselves lucky for customers like you. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have an amazing day ahead, and stay safe! Sincerely, Belle Customer Relations Officer www.idstrong.com +1 833-922-2315
Tiffany G.
Morgan was great and professional. :)
Response from IDSTRONGMar 21, 2021
Hi Tiffany, We're happy to hear that you were satisfied with the customer service we have provided. We really appreciate you taking the time out to share your experience with us—and we agree, Morgan is truly a gem to have on our team! We count ourselves lucky for customers like you. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have an amazing day ahead! Sincerely, Belle Customer Relations Officer idstrong.com +1 833-922-2315
Rebecca R.
I had some of my information compromised,after placing a call in the middle of the night,the excellent,professional customer service agent called me back within 12 hours,and resolved my issue. I will most definatley use the service in the future!
Response from IDSTRONGMar 18, 2021
Hi Rebecca, We're sorry to hear about your information that got compromised. We're happy that the representative you spoke with was able to help you out, and you will still be using the service in the future. We do see that the 2 refunds were processed last March 15, 2021. Please expect this to reflect in your account within 3 to 5 business days. If you need anything further, please don't hesitate to reach out, and we'll be more than happy to help. Have an amazing and safe day ahead! Sincerely, Belle idstrong.com Customer Relations Team +1 833-922-2315
EMIL
It's been a year that I am using idstrong to protect myself from identity theft, and it's been very useful so far. I have gotten alert several times, and it's very useful that I can also check my credit score for all 3 credit bureaus!
Response from IDSTRONGMar 11, 2021
Hi Emil, We're thrilled to hear that you're satisfied with our service. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Comments like this inspire us to do better and improve every day. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have an amazing day ahead, and stay safe! Sincerely, Belle www.idstrong.com Customer Relations Team +1 833-922-2315
Eloise B.
Someone used my credit card after hacking me and opened up an account with id strong you had the email that was used and supplied me with the information and since I was not the one who opened the account with you you cancelled the account and said you would refund the charge of 19.95 to me. I suplied my e.mail address to the person so they could send the cancellation notice to me. she was very helpful and gracious with her attitude and told me you took these things very serious. I appreciate the atitude of your company.I also appreciate your help in clearing up this matter for me. Thank You
Response from IDSTRONGFeb 26, 2021
Hi Eloise, We're sorry to hear about what happened, and we're happy we could help you out. We make sure that whenever customers call in, they are well-taken cared of. I've checked your account and can confirm that it's canceled, and a refund was processed. Please expect this to reflect in 3 to 5 business days. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have an amazing weekend! Sincerely, Belle Customer Relations Officer www.idstrong.com +1 833-922-2315
Doris P.
Awesome Customer Service
Response from IDSTRONGFeb 25, 2021
Hi Doris, Thank you so much for your kind words! We're happy that you were satisfied with the customer service we have provided. We make sure that when customers call in, they are well-taken cared of. Please also don't hesitate to call or send us an email if you need our services again in the future. Have a great and safe day ahead! Sincerely, Belle Customer Relations Officer www.idstrong.com +1 833-922-2315
customer
The person was very helpful and cheerful and took care of my problem instantly
Response from IDSTRONGFeb 19, 2021
Hello, Thank you for leaving us a 5-star rating! We appreciate you for taking the time to review our business. I will make sure Morgan will get to read the kind words you wrote. If there's anything else we can help you with, please do not hesitate to contact us at your most convenient time. We'd be happy to assist. Sincerely, Jennie Cust Svc Advocate IDStrong.com +1 800-470-7489
