IDSTRONGIDSTRONG is listed under Internet & Software.
IDSTRONG (idstrong.com) has 70 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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customer
Agent who helped was very kind and professional
Response from IDSTRONGMar 21, 2023
Hi Virginia, Thank you for taking the time to give us a review. We're happy you're satisfied with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe! Sincerely, Arden Voice Of Customer Specialist www.idstrong.com +1 833-922-2315
Pauljunior
I accidentally registered for repeat and multiple services and charges. ID Strong was understanding and sympathetic and took time to patiently straighten out my account. This was especially important because I am disabled and on a fixed income. Thank you IDStrong.
Response from IDSTRONGMar 18, 2023
Hello Paul, Thank you for taking the time to give us a review. We're happy you're satisfied with the assistance you received. This is an experience we always want our customers to have, and we're pleased we hit the mark for you. We'll also ensure she reads your feedback; this will make her day. Have a great weekend, and stay safe! Sincerely, Lovely Voice Of Customer Specialist www.idstrong.com +1 833-922-2315
Ravensheart
Excellent customer service
Response from IDSTRONGMar 16, 2023
Hi Raven, Thank you for taking the time to give us a review. We're happy you're satisfied with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a wonderful day ahead, and stay safe! Sincerely, Lovely Voice Of Customer Specialist www.idstrong.com +1 833-922-2315
Ann
Easy to cancel, and fast service. She was straight to the point and I received an email immediately before hanging up the phone withthe representative.
Response from IDSTRONGMar 7, 2023
Hi Ann, Thank you for taking the time to give us a review. We're happy you're satisfied with the assistance you received from customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe! Sincerely, Lovely Voice Of Customer Specialist www.idstrong.com +1 833-922-2315
Vrodriguez
The agent was helpful in finding the account information and making sure what I needed done was done. Thank you
Response from IDSTRONGFeb 14, 2023
Hello Vanessa, Thank you for taking the time to give us a review. We're happy you're satisfied with the assistance you received. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe! Sincerely, Lovely Voice Of Customer Specialist www.idstrong.com +1 833-922-2315
Sean R.
OMG the lady I spoke to was perfect in every way. I loved her voice and her ability to help me accomplish my goal in an impressive way. She is a Top Tear Employee. I would steal her away from your company if I could. She is a professional well spoken well understood smart asset to your company. I own a call center and am a Call Center Consultant who is specializing in The Philippians as well as India. She is the model employee.She is the model I use to explain what a call center should look for in an employee. . Thank You!
Response from IDSTRONGDec 15, 2022
Hello Sean, Wow! Thank you for this fantastic review! I'm happy you're satisfied with how Giezel did. And I agree that she's a gem to have on our team. I'll ensure she reads your feedback; this will make her day! Have a good one, and have a happy holiday! Sincerely, Lovely Voice Of Customer Specialist www.idstrong.com +1 833-922-2315
customer
I was trying to look up information on a person using their username. One site led me to ID strong. Even though I didn't get the information I needed and the original search that I could find it, the customer service agent was very helpful and kind and help me cancel ID strong because that's not what I needed.
Response from IDSTRONGSep 28, 2022
Hi Caroline, We're happy you're satisfied with customer service. We're sorry though that our service wasn't what you needed. In case you need Identity Monitoring in the future, please feel free to give us a call or send us an email, and we'll be more than happy to help. Have a great day ahead, and stay safe! Sincerely, Lovely Voice Of Customer Specialist www.idstrong.com +1 833-922-2315
Betti S.
The representative was attentive and caring and I appreciated his professionalism.
Response from IDSTRONGAug 30, 2022
Hi Betti, Thank you for this awesome review! We're happy you're satisfied with the assistance you received. We'll ensure he reads your feedback; this will make his day. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe! Sincerely, Lovely Voice Of Customer Specialist www.idstrong.com +1 833-922-2315
