S. B.
Full disclosure
Full disclosure: My first and second attempt to make my purchase was a disaster. I kept receiving this error code that would not go away. At that point I created a chat, sent an email, sent a follow up email and gave IDefine a telephone call. Yes, I’m very persistent. Great News; IDefine followed up with a nice apologetic email this morning expressing their appreciation and gratitude for my ongoing business. For the unconvience management approved an additional discount code which made me happy and I truly felt appreciated. Thank you IDefine for your exceptional customer service. Ms. Bailey😇


