iDeal Auto ProtectReviews of idealautoprotect.com

Fraud FRAUD DO NOT BUY…they use there reviews to suck you in. For some reason the bad reviews didn’t come up on the day …now I’m seeing all the bad reviews and I agree with them and wish I saw them earlier …this company is a small company so chances of getting ur money back is small….every time u call u will be speaking to the same person. It have to be a company of about 3 employee

BUYER BEWARE!! ideal auto protect is a COMPLETE SCAM!!! they take your money -very nice when you are purchasing the policy-DO NOT be FOOLED. After they have your money they will NEVER PAY for your car to be fixed, they will threaten you over the phone and be extremely rude! After I filed a claim against them to get my money refunded, they started to harass me by continuously calling my phone over and over again- they called me over 15 times in less than 20 minutes. They insisted on talking on phone-I don't think they wanted their threats and rude responses to be in writing. I paid over them $3000, my car broke down, they never paid for towing, never provided a rental car, and never fixed ANY PART of my car. my car was at the dealer for over month because they claimed they sent the high Pressure oem fuel pump week one. IT NEVER ARRIVED or even SHIPPED until after I filed a claim against them, they shipped the wrong part days after I had already filed a claim against them, picked up and paid in full to the dealer myself; it was also NOT OEM part like they promised but some cheap aftermarket part that didn't even go to my car. I was forced to pay in full to dealer myself if I wanted my car back. THEY NEVER PAID ONE CENT! JOSH (aka Will) is a COMPLETE liar thief is scamming hard working people out of their money! HE SHOULD BE IN JAIL for FRAUD AND THEFT! If I could have given less than 1star I would give NEGATIVE 100 stars! DO NOT GIVE THIS COMPANY YOUR MONEY! CROOKS!!!! Updated/response to ideal: Ideal auto protects reply is so very false!! I never had a warranty on car prior to purchasing from ideal so that's a false statement, there were no issues with my car prior to purchase from ideal and mini can verify its all documented. My engine light came on over the 30 day waiting period from purchase, its all in my service records. They NEVER SENT a high pressure fuel pump or paid for any service!! In fact after a month of waiting they send a part that doesn't even go to my car trying to prolong so they don't need to refund me. I NEVER RECIEVED ANYTHING FROM THEM EXCEPT HASSLE AND HARASSMENT! IT COST THEM ABSOLUTELY NOTHING, hense reason for asking for my money to be returned under federal law. I did not falsely claim anything! They provided no service or product to me or the dealership all documented! Check out other reviews on this company same situation for thousands of others! Josh Walker aka Wil are stealing people's money! Thank you Josh for providing proof of exactly what took place: If u look at Josh Walkers link and the date I purchased warranty from ideal if the problem was pre existing like he's claiming it would have been covered by mini, so why would i spend $3000 for ideal warranty? Mini extended part for 10years/120,000 miles. on Dec 3rd 2021 my car was still less than 10years old and has less then 100k mils on it. proof ideal auto protect/ Josh Walker is a scammer/thief he provides the proof. I was NEVER notified about anything ideal continued for weeks telling me part was on way had been shipped on 1/17/22, I picked my car upon 2/1/2022 and I paid! I have proof shipping label for part was overnighted on 2/2/2022 and the part doesn't even go to my car! SENT Cheap after market random part not a mini cooper high pressure fuel pump! Run the tracking number, date when shipping label was created ect you will clearly see it was not shipped on 1/17/2022 like Josh claims. I have documentation from dealer about this random part not being a mini high pressure fuel pump and the date it was shipped and received regarding Josh's comment #4 4.Service Bulletin, I had no problem with my car when I purchased warranty from ideal! MY ENGINE Light WAS NOT ON PRIOR TO PURCHASING from ideal!! I have proof of this! dealership can verify everything, and I am happy to provide proof to whomever would like to see. do the math about dates and you will clearly see that when I purchased warranty from ideal the feul pump would have covered based on age/mileage of my car, but I had no issue with my high-pressure fuel pump until January so why would i have had mini fix it?(see Josh's date of my claim) They did NOT COVER MY CLAIM! I DID NOT GET A RENTAL AND THEY DIDNT PAY FOR HAVING CAR TOWED TO DEALER Ideal has paid for Nothing only taken my money! check reviews (better business bureau, yelp,etc. others experience same; class action against them. check your federal rights by fraudulent companies speak up, get your money back help others! Key facts:1. if ideal approved why would I dispute? 2. Josh states preexisting his own link TBS-covered by mini <10yrs<100k, my car would be covered by mini on 12/3/21 proves not prexsisting.3. UPS tracking 1Z1Y11010212208058-proves label created 2/2/22 I paid/picked up car 2/1 claim filed with my cc on 1/31/22 4. Part sent doesn't even go to my car. 5. drags my kids names into Morally wrong!

Wish I could put 0 star. I have been dealing with these clowns for a month or more and am still waiting for payment. This company is full of liars. They never paid me to repair my vehicle. First they told me that the payment had been mailed to me, which I never received. Then they told me that they were going to pay me by electronic payment which they have never done, with the excuse that they are waiting for their accounting division that I must wait 24 hours, which has been 2 or 3 weeks of that. This guy named Josh Walker and his supervisor are the worst of the worst. I paid 3k for my elite plus and when it came time to use it they never paid the dealer and I ended up paying the dealer to receive my vehicle which was there for almost a month. Please never use this company. Updated 7/28/2021. Today, Mr. Josh Walker contacted me to say that in order to pay me, he would be conditioned to remove this review (sounds like a threat). Anyway, after a somewhat heated conversation, he informed me that he would contact me around 1:00 p.m. to make the payment. It's 5:54 pm (et) and I still haven't gotten the call. I'll keep you informed. Ojalá pudiera poner 0 estrella. He estado lidiando con estos payasos durante un mes o más y todavía estoy esperando el pago. Esta empresa está llena de mentirosos. Nunca me pagaron para reparar mi vehículo. Primero me dijeron que me habían enviado el pago por correo, que nunca recibí. Luego me dijeron que me iban a pagar mediante pago electrónico lo cual nunca han hecho, con la excusa de que están esperando su división contable que debo esperar 24 horas, que han sido 2 o 3 semanas de eso. Este tipo llamado Josh Walker y su supervisor son lo peor de lo peor. Pagué 3k por mi elite plus y cuando llegó el momento de usarlo, nunca le pagaron al concesionario y terminé pagando al concesionario para que recibiera mi vehículo, que estuvo allí durante casi un mes. Por favor, nunca use esta empresa. Actualizado el 28/7/2021. Hoy, el Sr. Josh Walker se comunicó conmigo para decirme que para poder pagarme, estaría condicionado a eliminar esta revisión (suena como una amenaza). De todos modos, luego de una conversación un tanto acalorada, me informó que se comunicaría conmigo alrededor de la 1:00 p.m. para realizar el pago. Son las 5:54 pm (et) y todavía no he recibido la llamada. Le mantendré informado. update: 7/29 No news so far. More than 24 hours have passed since the last time Mr. Josh Walker indicated that would call me to carry out the transaction, nothing happened, liars. Ninguna novedad hasta el momento. Han pasado más de 24 hrs desde la última vez que me indicó que me llamaría para efectuar la transacción, nada paso. Mentirosos, sin palabra. 8/11/21 Nothing at this moment. Still waiting for them to pay me. The dont answer the calls. 9/3/21. Still no answer. This company, employees and supervisors are a group of irresponsible people who what they do is ruthlessly lie to people so that they buy the product and then not pay when requesting the services.

I've been trying to have my 2015 Ford Expedition AC repaired has been an EXTREMELY bad experience with your company. On Wednesday May 26, 2021, Lorenzo Ford Dealership went to the company for the repair of the AC on my vehicle. It was then determined that the company weren’t going to pay for the entire repair and two was having the actual part ship to the dealership. At this time, I was told that it will take between 3 to 5 days for it to be shipped to the dealership. Fast forward today June 9, 2021 and the part has yet to make its way to the dealership. I honestly believed that you all were taking the cheap route to have my vehicle repaired and my wife is having a difficult time driving with an EXTREMELY hot vehicle. If I count the days, it has now been 9 days and the part has yet to make it to the dealership. I would appreciate a phone call from a manager/supervisor to give me a call to explain... 1. Why the claim was not paid in full and 2. Why is it taking so long for a part that I’m assuming is being ship within the US is taking so long to be deliver in the US. I'm on record to say this is not all the Warranty company fault but they do have some blame in my bad experience of attempting to have my vehicle repaired. I will be waiting on a phone call for a manager or supervisor. I was told by a representative in the claims department that if the overdue part does not come to the dealership by the close of business yesterday that he would call the dealership and authorized them to get the part. Also, a supervisor called me on yesterday and stated that if the part does not come to the dealership by the closed of business yesterday, he would have a part overnighted. I told him about his subordinate said and he then stated one or the other. I also complained about how no one actually calls me to keep me up to date and he reassured me that he would personally keep me up to date. I had to called the dealership today and they told me that the part did not come in. I called the same claims representative and told him the part did not come in, he then changes the story to have the dealership called him. EXTREMELY BAD SERVICE. I just want my vehicle repaired. Update: Now I have a supervisor (Grashard) just called me, to threatened me that he will NOT pay on a claim on a warranty service that I have already paid in full to this company until I removed this review. I called this poor customer service and bullying. He is worried more about how this review looks then my truck getting repaired.

SCAM! I purchased a plan on 5/18/20 and canceled it on 11/24/20 as of 6/8/21 and at least 7 attempts they will not refund me what they owe. Every time I call they tell me they are issuing the refund and it never comes. Unfortunately I did not do my homework well enough before this purchase, if you look on Yelp or any other reputable site they only have 1 star/ very bad reviews. I hope this review will help someone not get scammed!

Not sure where all these good reviews are coming from but this company is a complete scam. Look at BBB instead they are much more accurate. This “company” scammed me into purchasing their extended warranty, and when push came to shove and it was time for me to file a claim- they basically told me they wouldn’t cover the repairs due to their inspector stating the damages were “pre existing”. Even when I have a car fax mentioning nothing wrong with the it. How the heck do you know if something is pre existing or not? If that’s the case can you also tell when the damage occurred? There’s a bunch of fine print these guys purposely avoid explaining to you upon purchasing. Furthermore, when I attempt to get refund they send over an NDA basically stipulating that you can not talk about the company after cancellation and can’t request a refund. BUYER BEWARE!

I would give zero stars if I could. I will be sending in this complaint tomorrow to the NJ Attorney General's Office. This business is a scam and needs to be shut down. I encourage anyone who has been hurt by Ideal Auto Protect to go on line and file a complaint with the NJ Office of the Attorney General. The complaint does not have to be professionally prepared. It is simple to do and if they get enough of them, they will take action. February 25, 2021 To: The New Jersey Office of the Attorney General Division of Consumer Affairs I am writing to file a formal complaint against the above-named business herein after referred to as “The Company”. A quick Google search on the Better Business Bureau Website will reveal a pervasive pattern of unfair and deceptive business practices and fraud. Much like what I have experienced and is detailed below. On July 5, 2019, I purchased an Elite 3 year/36,000 mile warranty for my 2010 Chevy Tahoe offered by The Company for $1987 (Exhibit 1). At the time, my sales representative, told me that if we wanted to break the payments up monthly, I just needed to let him know within 30 days. Shortly thereafter, I called back and said we wished to take advantage of the offer to pay monthly. I was told that my credit card would be charged back all but $800 which The Company referred to as a “down payment”. (Exhibit 2). It is still unclear to me what the additional $40 was for as I did not notice it until filing this claim. During that phone call, I agreed to make monthly payments using the same credit card information that was previously provided. According to what I was told by James Miller, automatic payments were to start the following month. On July 26, 2019, I received an email from a Company representative, Shaun Michaels who provided me with the details of the payment plan. I was to pay $49.46 per month for 24 months. (Exhibit 3). I signed the agreement through Docusign. On August 1, 2019, I signed the agreement for the tires (Exhibit 4) and was sent a PDF via email (from Shaun Michaels) of the warranty agreement. (Exhibit 5) Page 10 of the warranty agreement under Florida Special Requirements expressly states “After this vehicle service agreement has been in effect for 60 days, WE will not cancel the VEHICLE SERVICE AGREEMENT unless there was a material misrepresentation or fraud at the time of purchase…” This is not at all the case in this instance. It was not until approximately six months later, when I needed to replace one of my tires, did I even think about my warranty. At that time, pursuant to The Company’s warranty agreement, I made a claim for $100 for a new tire on approximately February 1, 2020. (Exhibit 7). AT NO TIME WAS I EVER INFORMED THAT THE COMPANY WAS NOT COLLECTING PAYMENTS. AT NO TIME WAS I AWARE THAT THE $49.46 CHARGE WAS NOT BEING MADE TO MY ACCOUNT. Finally, after five months, I received a money order for $100 from The Company (Exhibit 8) in response to my tire claim. Having never receive any notice from The Company that my policy was cancelled or delinquent in any way, and having had my claim paid, albeit not timely, I did not give my warranty another thought until December, 2020. In mid-December 2020, I brought my vehicle into my mechanic. My mechanic agreed to call The Company before beginning the repairs. He was told that my policy was no longer in effect. (Exhibit 9) On December, 23, 2020, I emailed the Company. I got no response. The estimates to repair my vehicle total $1193.55 (Exhibit 10 & 10A) On January 6, 2021, I called The Company. I spoke with Josh Walker. He informed me that my policy was cancelled due to non-payment. I asked him when my policy was cancelled. He said he did not know. I asked if The Company ever notified me, he said he did not know. I asked who would know, he said that was all he could tell me. I asked to speak with someone in the billing department, he said that the billing department does not speak with customers. I asked to speak with a manager, he told me that he did not know the names of any of the managers. I realized very quickly that there was something deceptive going on. I asked for something in writing stating my policy had been cancelled. Mr. Walker provided me with an email. (Exhibit 11) The following day, on January 7, 2021, after reviewing the terms of my policy (Exhibit 5 pages 8 & 10) I called back, and again spoke with Mr. Walker. Mr. Walker told me that he would refund a portion of my policy if I signed a cancellation request. ? He had no answer. He just kept repeating the same narrative, “Sign the form and we will send you a refund.” He then emailed me a docusign cancellation request (Exhibit 12). I have run out of room in this review but you get the idea. I URGE everyone to file a complaint. This review platform will not allow me to post the link. But Google New Jersey Attorney General Office

I first purchased coverage through this company in October of 2020. I traded in the vehicle I had purchased coverage for in December of 2020. On December 17, 2020, I submitted the cancellation forms and waited for my refund. After not receiving the refund, I reached out for an update on my refund. I was told that it would take 7 - 10 business days. I waited...until January 13, 2021 and still had not received the refund. Once again, I asked for an update via email. There was no reply. On February 2, 2021, after STILL not receiving my refund, I emailed the company again letting them know that I was going to begin reporting their company via poor reviews and consumer groups. I was contacted by phone within minutes of posting a google review. I was told that the refund had been sent but must have been lost in the mail. I was assured that the issue would be resolved and I agreed that if a tracking number for the refund was provided, I would remove the poor review. On February 3, I was provided the tracking number and removed my poor review. It is now February 10, 2021. The tracking number provided by the company shows that it STILL HASNT BEEN MAILED...waiting delivery to USPS. This means, of course, that the company generated a tracking number internally, but failed to deliver the package to the post office. I again sent an email, on February 10, to find out why I had been lied to. On February 12, I received a reply stating that it was company policy for customers to sign a legal waiver prior to mailing the refund. Bear in mind, this is the first time I am being told this...TWO MONTHS after terminating my coverage and 10 days since I had been led to believe the check was in the mail. This also meant that I was directly lied to on February 2 when I was told a refund had already been mailed. The waiver included the refund amount. I paid $2500 for a 4 year plan. Refund amount...$1685.25 That’s right, folks, for 2 months of coverage with no claims, they were charging me $814.75. I responded by asking for an itemized cost breakdown that showed exactly what I was being charged, the name of the person I was speaking to, and a copy of my contract. The reply I received was an empty apology along with a new waiver, except the refund amount was now $1986.25 which lowered what they were charging to $513.75. In that same email, dated February 12, “iDeal Management” stated that they would “gladly provide” the cost breakdown but it would have to wait until Monday (February 15). They did not provide the name I requested nor the contract I asked for. Since the 15th was President’s day, I replied that I needed the information by the 17th. Well, it’s now February 17th, and I have received nothing. No cost breakdown. No name of who I was speaking to. No copy of the contract. Nothing. Which is ironic because in their email, “iDeal Management” stated they were “doing their best”. The incompetence and inaction of this company at “their best” is astounding. I shudder to think of what this team is like on a bad day. I will be pursuing legal action against iDeal in the coming days. Perhaps they will finally give me the information I need when presented with a subpoena. I would not EVER recommend this company to anyone. Seriously, find another company.