IDAReviews of idasports.com

I purchased the Rise FG/AG cleat and need to return them as they are a bit too small. There was no return slip in with the cleat package so the website instructs to fill out the "return request form." I filled out the form twice and only received the reply that my request is being reviewed. It has been several days. I don't want to have to buy a new pair in a bigger size while waiting for the request to be processed. Disappointed and annoyed that returning and exchanging these cleats is so difficult.

I have been trying to reach you all to get a bigger size pair of cleats.

I haven’t got my shoes or any information about the delivery being late. It’s over 2 weeks since I ordered them.

I have still not had my futsal shoes 😔

I ordered shoes on 12 May and provided size and colour selection online. I was later contacted to advise my size and colour selection despite already having provided this. Lengthy wait for arrival of shoes. Received one update on 17 July stating that shoes are expected in Australia in 10 days time. After no further communication I emailed on 6 August to ask when shoes would arrive. I was told they had been received at the warehouse that day (coincidence?) and would be shipped to me. Shipping is slow as Ida use a company much slower than Australia Post which my research reveals is a cheaper provider. I received shoes 10 days later on 16 August. Upon opening the wrong colour shoes had been provided despite my initial order information and re-confirmation of colour choice. The size was also very tight fitting. In the size guide you are told to measure the length of your foot but no details are provided for width. I followed instructions exactly and shoe length was a fit but the width felt crushing. I returned the shoes which was also a poor customer experience. You need to find a senile location to drop the shoes which for me was a storage facility. This facility was unattended and when I called them I was told to leave the package in an unsecured area. Instead I waited for a staff member to arrive. I asked for confirmation for the return send and was told they don’t give anything upon drop off but I would receive confirmation to my phone number. I did not receive any confirmation. Luckily the return was processed and Ida was able to see that for refund. Based on lack of communication, inadequate sizing information, poor customer order processes, incorrect order picking and lengthy and poor service quality of shipping I would not recommend nor purchase from Ida again.

The package still has not been received 3 days after requesting feedback!