CuracaoReviews of icuracao.com

It took us forever to get help. We waited for around 40 minutes to be able to talk to person and the credit area there is only one person helping once we got the help she told us that she did not know a lot of things, and couldn’t answer most of our questions. She seemed kind of lost and her area of work. Also when we were looking for some items, we saw that they had a promotion table where they were selling most of the things for two and five dollars, but there was a mess you could barely identify what was for two dollars or for five when we try to buy some items. The person at the register was really rude and told us that everything that we had was for five dollars when we tried to explain to her that there was a mess at the table and we couldn’t clearly see what was for five dollars. She got mad and went and took a picture to a signed that wasn’t the table inside of a basket and told us that the sign said that everything was for five dollars inside of the basket , but earlier that day when I walk in the store, I had picked that sign up and put it in that basket because it was at the floor so she did not even know what she was saying to us when she told us that the things that there were in the basket were for five dollars so I went back and took a picture and tried to explain to her and she got mad i’m not sure, but it seems like she was like a manager or something. It seems like there’s no organization at the store. They told me that all of the people at the store were busy doing something and that was the reason I couldn’t get the help earlier when I waited for 40 minutes, but it was clear that the people working were talking walking around like a if they were at the park they don’t seem to care about customer service which that was really bad because I have a credit card at this location for almost 7 years and I would hate to close my account just because of the customer service I really wish that the people here could take their job a bit more responsible and try to help people who come and buy at the store. Hopefully you guys can fix the problem. I really appreciate your time and I hope people can get trained and give more customer service the manager who I spoke to who she was really rude. Her name was Berenice Perez

I bought a warranty for a product and needed to use it. I called the protection company. They said the store,Curacao, doesn't send them the correct information. I called customer service, 6 times and they said they had to authorize sending the information. I had already paid for my warranty. They had the information, but they simply didn't send it. My recommendation is that if you buy a warranty, verify that the curacao store sends the purchase information, to the protection company or simply DO NOT buy it, since they won't pay for it, according to the company's criteria.

Being a good customer is not good enough for you guys I have tried fixing this but you won't even give me my credit back because you guys think that being a good customer is not good enough. I have never been late or never missed a payment. I am going to post on Facebook and we're ever else I can find not to do business with Curacao. They don't appreciate good customers. Renda and Larry Silvas

First time using this company and my shipment was lost. When I called to get a refund, they made me wait two weeks after their claim was paid. This company is so broke they can't even refund the money on the spot knowing and confirming the customer is not at fault. It's been a month after I placed my order and my money is still in their bank

This company sucks they wasted my time as if credit wasn’t a factor told me to come to the store and bring id all this find out your not approved why am I going to the store they give you the run around!

WARNING DO NOT GET CREDIT WITH THIS COMPANY. THEY FAULSE ADVERTISE. THEY PRICE CHANGE THERE IS NO PRICE BEAT EVER. THERE CUSTOMERSERVICE AND MANAGEMENT ESSCOLATION DEP IS A CROCK AND DONT EVER CALL BACK. BEWARE I HAVE 7 CREDIT CARDS ALL 100% PAID OFF EVERY MONTH NO LATE NEVER . AND I WILL NOT PAY THIS COMPANY UNTIL I GET A CALL BACK AND IM SATISFYED WITH THE OUT COME OF MY EXPERIENCE EVEN IF THAT MEANS I HAVE TO FIGHT IN COURT OVER THIS AND I HAVE ALL MY PROOF IN HAND

Makes me so sick to read about this company. I'm done w/them.

The worst store I have purchased an item a coffee machine. On the second day the coffee machine was leaking water on the bottom. My son, and wife took it back to have replace or refund. They refused to replace it. I had to take time from my work schedule to go to the store, and speak to a Manager (Edgar) At first the gentleman the help was really rude. According to my wife was the same one from the day before. At first they stated that they did not have anymore of the same brand I purchased. At last minute they came out with one that they found on the back warehouse. This tell me do not make any big appliances, or any other big merchandise because they will hassle you to exchange or refund. I will not purchase any item from this store. The worse customer service, and exchange policy.