J.C. S.
Tried to purchase a paperback On Amazon…
Tried to purchase a paperback On Amazon that looked like very good reading, but noticed it was unavailable. Then one day it was completely gone off their website. Then it would pop back up! I ended up researching the author & was able to speak to her. She explained to me the very unprofessional & unfair way Iconic is currently treating her. Sounded to me like extortion of a senior's work! She paid Iconic money to publish her paperback & she still has no paperback on Amazon or any other platforms. She also said how she paid to have her books mailed to her once printing was completed. As of today, she still hasn't received one paperback! Also her ebook on Kindle, which was suppose to edited before being posted on Amazon is totally butchered! Very unprofessional. I wouldn't recommend Iconic for any publishing work. As far as what the company can do, DO YOUR CUSTOMERS RIGHT! Prayers for DH Sutton to be done right!
Response from Iconic Book PublishersSep 18, 2024
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We take all reviews seriously and strive to provide the best service possible. Your comments will help us improve, and we would love the opportunity to make things right. Please feel free to reach out to us directly at [email protected] so we can address your concerns personally. Thank you for bringing this to our attention, and we hope to earn back your trust.