iconhookah.comReviews of iconhookah.com

Very bad experience big charge for fast shipping but never i received my order.

I put a order in for a few bowls since they were really good prices then 2 days later I get an email from them I responded to the email and waited for a response back never got one then I finally do 2 days later saying they canceled my order out of no where

i still didn't get the delivery

So I’m posting this in many different places because obviously when you have a bad experience with a company you should share it as much as possible to keep others from sharing your bad experience as well.I ordered a drop shaped hookah base on 10/12 or 10/13 from icon hookah they sent it to me it showed up on 10/21, whatever, the real problem I have isn’t that it showed up damaged. The problem I have is when I reached out to them and requested a replacement on the 21st I get a reply from icon hookah on the 23rd (which fine I reached out on the weekend they got back to me on Monday, that’s fine. Someone named Anthony asked me for photos I send them three photos. (It won’t allow me to post them here or I would). I think all is well however no response so I reach out again saying I wanted to make sure they received my photos. It’s now Tuesday the 26th no response from icon hookah. They send me a request to give them a review score to boot. So I figure icon hookah likes reviews I’ll give them reviews fine. ***update they sent me a return label on 10/29 and let me know they received their damaged product back on 11/2 asking if I wanted a refund or replacement. I said replacement that same day and have heard nothing since from them. Simply awful. Using 5* hookah instead.**** ***new update since i just received this from trustpilot themselves telling me the following: Trustpilot Hi Albert iconhookah.com would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email. If we don’t hear from you within 3 days, your review may be taken offline. so yeah i thought i should update you on what has happened since. In fact here is the receipts in timeline format: On Thu, Nov 02, 2023, at 07:45 PM, Icon Hookah Support (supportaticonhookah) wrote: Hide original message Hello, we received the package. Let us know if you want a replacement or refund. Thank you. Best regards, Anthony On Thu, Nov 02, 2023, at 08:51 PM, ME (myemailaddress) wrote: I'd still like my replacement. I hope I can expect this one to not arrive damaged and quickly, please? Thank you, (myemailaddress)On Thu, Nov 09, 2023, at 02:21 AM wrote: You’ve had plenty of time with my money now. Please refund me instead. Icon Hookah Support (supportaticonhookah) To: ME Thu, Nov 9 at 10:00 AM Hello. I apologize for the late reply. Your refund has been issued today. Best regards, Anthony. so when they didn't respond to my response on 11/2 i emailed them again on 11/8 saying pretty much forget it you took too long two which then they reply almost immediately and refund me. so when a companies own website states "Please allow us up to 24 hours to respond to support queries." and they don't respond for let's see the first time was 10/23 to 10/30 for a response that's 7 days and then 11/2 to 11/9 that's also 7 days yeah the 24 hours flew right out the window along with my business to iconhookah

Package was sent to billing address. I live in FL but billing address in CA. So I didn’t receive the package. I cannot try it and leave fair review

I bought a hookah as an anniversary gift due to a shared love of Hookah. I bought the stem from a different company and wanted a base that was fitting for the hookah. I wanted it to be a surprise, I made all of the plans, paid extra for a few items to be shipped express. I received the item on time…. Except it was not what I ordered. I contacted customer service who did not respond for 2 days which is fine. It was the weekend. They offered a partial refund. I said no, that I wanted what I ordered so it could match the stem. They didn’t respond. I messaged again. No response. And again each day. I was kind and polite. Until now. I just want what I ordered. And they refuse to contact me back or make what THEY messed up right. I’m not asking for anything except what I paid for. DO NOT BUY FROM THIS COMPANY. They do not care and they will steal your money. They ruined the gift and did not care.

I sent email to email hello@iconhookah but no one even cared and replied to me.

I have not received the package yet, the tracking number showing that is still in Egypt from 4th of July?