iconhookah.comReviews of iconhookah.com

Response from iconhookah.comApr 30, 2025

We're truly sorry to hear about your experience and the frustration it's caused. This is not the level of service we aim to provide. Please rest assured we’re escalating this now to get it resolved promptly. Could you kindly confirm your order number and the items you received in error? We'll make it right as quickly as possible.

Response from iconhookah.comFeb 14, 2025

We understand your frustration, and we sincerely apologize for the inconvenience. Please know that we are actively coordinating with the courier and our warehouse team to resolve this issue as quickly as possible. As soon as we receive an update regarding your order’s status, we will inform you immediately. We truly appreciate your patience while we work on getting this sorted for you. Thank you for your understanding, and we will be in touch soon with more information.

Response from iconhookah.comJan 16, 2025

Thank you for reaching out, and I'm sorry to hear about the damaged items and the nearing expiration date. We take product quality and customer satisfaction seriously, and we want to resolve this for you as quickly as possible. Could you please provide us details about the damaged items, such as pictures or the order number and send it to our customer support email? This will help us assess the issue and determine the best solution, whether it be a replacement or a refund. Looking forward to resolving this for you.

Response from iconhookah.comDec 30, 2024

Thank you for your message regarding Order #23757. We apologize for any confusion or inconvenience. Please note that we’ve already sent you an email with the details and next steps regarding your order. Kindly check your inbox (and your spam/junk folder just in case) for our update. If you have any further questions or need additional assistance, feel free to reach out.

Response from iconhookah.comNov 22, 2024

We're really sorry to hear that you haven't received your package. Please contact us through our support email or the contact page on our website, and we'll look into it right away!

Response from iconhookah.comNov 22, 2024

We’re sorry to hear your items haven’t been delivered. Please reach out to us through our support email or contact page on our website, and we’ll resolve this for you as quickly as possible!

Response from iconhookah.comApr 11, 2024

I'm sorry to hear about the trouble with your order. Our records indicate that your order was indeed delivered (https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420913569334610570803031792997), but it seems there might have been a miscommunication or issue on our end. We apologize for any inconvenience this may have caused. Could you please provide more details about the situation so we can address it promptly and ensure a better experience for you in the future? Your satisfaction is our top priority, and we're here to make things right.

Response from iconhookah.comApr 5, 2024

Dear Jeff, Unfortunately, we do not have information on how to file a USPS claim, please work directly with the USPS shipping service on this matter. Best regards, Icon Hookah Team.