ICOICEReviews of icoice.com

Response from ICOICEJun 7, 2024

I'm sorry to hear that you were not satisfied with the New York Hazel tone. As you know, the final effect of contact lenses can vary depending on a person's skin, hair, and eye color. I'd suggest you try a different color, such as Topazio Blue or Emerald Green, as they may suit your features better. We would be happy to send you a new pair at no additional cost so you can evaluate other options. Our goal is to ensure you feel comfortable and satisfied with the natural appearance our lenses provide. Please don't hesitate to reach out to our customer service team if you need any further assistance. We are here to help.

Response from ICOICEMay 13, 2024

Hello, I would like to explain to you that FDA certification is not a one-time thing. Our supply chain has both US FDA and EU CE certifications. The contact lenses we collaborate with are from reputable manufacturers such as Rui'er Kang, Bausch & Lomb, and Kala La. They have all the necessary qualifications. It is important to note that the adaptability of contact lenses varies for different individuals, and it is normal for a very small percentage of users to experience discomfort. This is mainly due to the differences in individual eye sensitivity. Additionally, in terms of manufacturing techniques, some individuals may find daily disposable and transparent contact lenses more comfortable, while others may have a different experience with monthly or yearly disposable lenses that have patterns

Response from ICOICEApr 24, 2024

Hello, what is your order number? Please contact our customer service and describe the specific issue you are experiencing.

Response from ICOICEApr 22, 2024

Hello, I'm sorry for the inconvenience you experienced. The color of the lenses being too dark is likely because you haven't found the right shade for yourself. As you mentioned, you've tried many brands and have been wearing contact lenses since the 90s, so you should know that there may be a slight color difference between the lenses and what is displayed on the website. Additionally, different contact lenses can have varying effects depending on eye color, and factors like skin tone and hair color can also play a role. You can try several different colors to find the one that suits you best.

Response from ICOICEDec 8, 2023

Hi, I am very sorry to bring you a bad user experience. We deliver the goods according to the degree of your order. The relevant personnel have re-arranged the delivery for you. The department degree is out of stock. Please contact the after-sales staff for replacement. Thank you for your support. understand

Response from ICOICEDec 8, 2023

Hi Xana Xala Thank you for your feedback. We have re-examined our email marketing. Please rest assured that you can send us an email and we will remove you from the list.

Response from ICOICEDec 8, 2023

Hi Fern Rain, I am very sorry to bring you a bad experience. Other customers have not had this problem. Everyone's eyes have different adaptability, so there will be differences in wearing them.

Response from ICOICEOct 25, 2023

Dear Customer​ ​ Firstly, I want to apologize for any inconvenience or frustration you experienced. We understand that you had a less than satisfactory experience, and for that, we are truly sorry. You can contact us to replace other products​ ​ icoice has several cosplay styles that are specially designed with no holes in the middle, so they are invisible, such as Blind white and Blind Black, which are also some of the needs of cosplayers. Of course, we will make improvements in the design of these styles next, thank you very much for your suggestions.​ ​ Once again, I would like to express our sincere apologies for any inconvenience you have faced, and thank you for taking the time to share your feedback with us. If you have any further comments or questions, please do not hesitate to reach out to us directly. Best Wish ICOICE Team