ICOICEReviews of icoice.com

If I could give zero stars for customer service I would. The company sent me a RX contact for -4.75. I received it and it had no RX to it. Contacted customer service and it has literally been an act of congress. I feel like I’ve talked to 10 different people. I’ve asked to speak to a supervisor multiple times to straighten out the dilemma. I’ve been going back and fourth for about a week now. First they wanted to send a replacement for $15 shipping. Then $10 shipping then 65% off. Nothing makes sense honestly. They do not respond in a timely manner. And will ask you multiple times what “the problem” is. It’s ridiculous. I never write reviews on anything but I’m literally over it.

I purchased from you for the first time, but unfortunately, the quality is very poor. The lenses are too thick, and I don’t have good vision with them. They make it difficult to see properly, and I constantly feel like there is a foreign object in my eye. I couldn't even tolerate them for an hour and had to throw them in the trash. The quality is extremely poor, and I just wasted my money. I absolutely do not recommend buying them—you will only waste your money. I am extremely, extremely dissatisfied.

They will not deliver and they keep your order. I had to open a dispute with my credit card company. Absolutely worst company. Never got my order. Customer Service kept arguing with me and would not give me a refund. They want a new address. I have had the same address for 10 years. Scam. 1. I researched the company to verify it was a valid. 2. Their website promised that they deliver to the USA. 3. I placed an order. 4. I got an alert that the order delivery was attempted but no one was home (this was false). 5. I got an alert that my order was returned to a warehouse in January 2025. 6. The company contacted me to ask for a new address. I have had the same address for 10 years. I refused. 7. The company checked my address and said that they do not deliver. They begged for a new address. I refused. I only have one address. 8. I asked for a refund. The company refused. 9. I reached out to my credit card company to start a dispute. 10. The company is now arguing with me asking me to cancel the dispute. 11. I filed a report with reportfraud.ftc.gov with the details as the company has a NY address. 12. I reported the company as a spammer to my email provider as they keep emailing me going in circles. Oh my goodness, I was about to file a complaint with the Albany, NY BBB and I found this company has a rating of F. Darn, I should have looked before buying.

Absolutely worst company I have ever ordered from! Never got my order. Customer Service kept arguing with me and would not give me a refund or reship. I am out for the price of 3 orders of contacts. Please don't buy from them!

I ordered my contacts as I have from icoice for the past two years but they took my money and I have an account with my correct address and they delivered supposedly my order to Colorado not Florida and I have NEVER LIVED THERE EVER!!! I have emailed them at least 12 times with my proof of my account and my payment and my address on my account is not in Colorado so I have been trying to contact them by that FAKE CUSTOMER SERVICE NUMBER BUT IT IS BUSY OR IT SAYS IT IS NOT A WORKING NUMBER!!!!’ Doesn’t ANYONE CARE ABOUT THE CUSTOMER ANYMORE AND WHAT IS THE RIGHT NUMBER BECAUSE BBB AND THE AUTHORITIES HAVE TO DO SOMETHING ABOUT THIS BLATANT CORRUPT COMPANY NOW ASAP!!!!!! And my ophthalmologist has already told me that the contacts they are selling have been made by Bausch and Lomb 30 years ago so they are not state of the art at all- just cheap crude crooks

I have reached out more than 8 times and it's always a different answer from different people. This happened in December! You need to care scout customers and listen to complaints acting in a reasonable timeframe The contacts came in stuck to the package. I called and even emailed picture to no avail! This company doesn't care and has absolutely no customer service. There's a reason for the low cost, and it's not worth it. My eyes are red from wearing the other pair, and they're itchy. Don't do it!!! Go with a reputable company

Immediately after placing my order for a single pair of lenses I notified the company via chat and email that I wanted to cancel it. I wasn’t contacted until a day later and was told I could simply return them. The order was received and the box remains unopened and I am willing to pay for return shipping, but shipping should not cost as much as the item itself. Their website states that for returns : “…We will provide a nearby address to support delivery.” That was one of the reasons I chose to purchase from this company. Apparently, even though the address on my box is in California, and they also apparently operate out of New York, the only address you can return items to is in HONG KONG. Hong Kong is NOT nearby (but California is!). I’ll stick with businesses that are honest and don’t misrepresent themselves online.

I have ordered twice from this company. And for some unknown reason, they have some other different address on file. Even though on my profile it states my correct address. I made a order back on October 27th and I realized that this bogus address. They had on file was not mine and I deleted it and had my current correct address on file for them. And all they keep sending me every time that I respond with. Concerns about my order. They say that. Please give me your order number and I'll track it for you. And everything else and the thing ISIS that. It gets sent to this address.That's not even on my profile and they don't acknowledge it. Also , that their phone number that they provide on thier website is not accurate nor is it in service so there is no way to speak to a live representative. Thier online chat is just as bad. I have sent in several emails regarding my issue regarding the fact that they have keeping my money and not responding it or resending my pacage. So I called up my bank. And my bank is now investigating a fraud. And I have every bit of evidence to show them that of my communication between them and the communication that is received back from them is always the same repeated email. Please. Send correct address on file and/or order number. And I will look into it, and that's all they say, and then they make you wait and wait and wait and wait and wait and sometimes never respond. Soh I gave them an ultimatum and told them that they had 48 hours to look into this matter. And they refused to do so, so I got my bank involved and initiated a fraud investigation. This company is unprofessional their contact information. Part of it is unuseful as far as like the phone number to contact customer service, they're online cat service is. Just as bad they don't respond at all. And I've had this problem in the past with them. Sending me my order the only order. I ever got from them and it took me almost a month and a 1/2 to receive that when on their website. It says that shooting takes about 10 days. I will never, ever. Ever use this company again and I suggest anybody who reads this email.It's the same.Don't waste your money, don't waste your time.Don't waste your effort because this company is unorganized and absolutely horrible