ICOICEReviews of icoice.com

4.6538 reviews
Cosmetics & Makeup

ICOICE

About ICOICE

Hi, We're ICOICESince 2020, ICOICE has been dedicated to creating a fashion makeup brand that embodies elegance, confidence, and individuality. Our mission is to encourage everyone to explore their creativity, embrace their unique beauty, and find their voice through makeup. We have successfully developed a line of high-end comfortable colored contacts, while also being of exceptional quality and reasonably priced.The name ICOICE is derived from the words "icon" and "voice," symbolizing our vision to help people become their own icons and find their authentic voice through makeup. We believe that makeup is not just about enhancing features but also a powerful form of self-expression. Our innovative contact lenses are enabling our customers to create powerful first impressions by expressing their unique beauty and passion.At ICOICE, we focus on producing comfortable contact lenses that combine cutting-edge technology with sustainable practices. We are committed to using environmentally friendly packaging materials and adopting sustainable production processes to minimize our impact on the planet. We also works closely with the Visually Impaired Children’s Foundation to help realize a brighter and more beautiful future for our future generations.

ICOICE (icoice.com) has 538 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: icoice.com
Website: icoice.com
Category: Cosmetics & Makeup
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 37% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About ICOICE

ICOICE (icoice.com) has 538 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: icoice.com
Website: icoice.com
Category: Cosmetics & Makeup
Listed on Five Star Index: 2026

Mary R.

Aug 8, 2025

Be careful!!!!

I hang been wearing contacts for over 18 years with no . I wore these contacts for less than 8 hours, and my vision was blurry and cloudy. I opened a new pair 24 hours later ,I got the same results. The second time, my vision stayed blurry a bit longer. This was extremely scary for me. I contacted the company and they instructed me to rinse the lenses and try them again. This was not in the instructions on their package; in addition, who rinses out a new pair of contact lenses? There were no apology, or concerns. Just robotic money a matter of fact type company. I filled a report with Affirm and they asked me to send a picture of what I was experiencing.!!!! WHAT????? How can I provide you with my vision os seeing blurriness?????? Not a good company to do business with this is fraud. I paid them off in full and I will never use them again. I am still having issues with my eyes still to this day. If I could rate a zero I would definitely give this company that. This is definitely one company that the USA needs to monitor. Because They are sending American citizens defective products that’s causing harm. Be careful of what you put in your eyes. I have learned my lesson. Very dissatisfied with their customer service and products. Read the bad reviews as you review the good reviews as well. Your call, Blessings

Response from ICOICENov 11, 2025

We’re truly sorry to hear about your experience and very concerned to learn that you experienced any eye discomfort. Your safety and well-being are our top priorities, and we take this matter extremely seriously. Please stop using the lenses immediately if you haven’t already, and we strongly recommend consulting an eye care professional to ensure everything is okay. We sincerely apologize if our previous response came across as impersonal — that was never our intention. We would like to personally review your case and investigate the product batch in question. Could you please contact us directly at [email protected] with your order number and any relevant details? Our quality control team will urgently look into this to ensure your concern is fully addressed. Once again, we’re very sorry for the distress this has caused and thank you for bringing it to our attention. Your feedback helps us improve and ensure safety for all our customers. ICOICE Customer Service Team

ICOICE reviews

Showing 42 reviews with 1 star · Clear filters

JT
Oct 21, 2025
Slow Delivery
I have waited over a month and have yet to receive my order of contacts. Would not recommend buying from seller
Response from ICOICENov 11, 2025
We are truly sorry to hear about your experience and deeply regret that you felt disrespected or mistreated in any way — this is never how we want our customers to feel. We sincerely apologize for the shipping delay and the confusion regarding your tracking updates. Sometimes carrier systems update inconsistently, and we understand how frustrating that can be. Please rest assured that we take every feedback seriously and would like to personally look into your case. Could you please contact us at [email protected] Our team will review your situation immediately and ensure you receive a proper resolution. Once again, we’re truly sorry for the inconvenience and misunderstanding caused. We appreciate your time and the opportunity to make things right. ICOICE Customer Service Team
Halo R.
Sep 16, 2025
SCAM BRAND!
SCAM BRAND!!! I ordered a pair of contacts and upon receiving them. I was excited at first. I opened up one eye contact and as I successfully put it on it instantly started burning my eye. I took it off right away and rinsed it off. I went to try the other contact while the 1st one soaked in water and the second one came already ripped! I contacted ICOICE and they pretended to assist me. They continued sending me falsified tracking records to make it look like they compensated me for the defective eye contacts they sent me at first. I wasted $45 U.S dollars, time and energy trying to get them. IT IS NOT WORTH BUYING FROM THIS BRAND. ITS A SCAM!!!!!!
Response from ICOICENov 11, 2025
We are truly sorry to hear about your experience and that the lenses caused you discomfort — that is absolutely not the experience we want for our customers. Your safety and satisfaction are always our top priorities. We sincerely apologize for any confusion or frustration caused during our communication about the replacement and tracking updates. Please rest assured that we take product quality and customer feedback very seriously, and our team would like to personally review your case to ensure a fair resolution. Could you kindly contact us again at [email protected] with your order number and any photos or details of the issue? We’ll investigate immediately and make sure you’re properly assisted. Once again, we’re truly sorry for the inconvenience caused and appreciate your time in bringing this matter to our attention. ICOICE Customer Service Team
Alysia C.
Sep 4, 2025
Definitely a scam
Definitely a scam, I seen TikToks about the company so I trusted that it would be okay to just go ahead and order from them, but of course that wasn’t the case. Should’ve known something was up when there was no shipping updates actively being sent to my email. But when I clicked the tracking number it says my package was “delivered” weird cause I was home and there was nothing not to mention I have a ring doorbell that records everything, they even emailed me back about it saying it was delivered and signed for…oh really by who then? I told them then my package obviously got into the wrong hands they told me to call my postal service as if that even helps with the matter, all I wanted was a refund or a new order to be sent. Mostly just a refund because obviously I cannot trust them.
Response from ICOICENov 11, 2025
We’re truly sorry to hear about this situation and completely understand how upsetting it must have been to expect your package and not receive it. This is certainly not the experience we want for our customers. Please know that our team relies on the official tracking information provided by the carrier, which sometimes shows “Delivered” even when the item has been misplaced or misdelivered. We absolutely understand your frustration and want to make this right. Could you please contact us again at [email protected] with your order number? We will personally review the case, open a trace with the carrier if needed, and help you arrange a suitable solution—either a replacement or refund depending on the findings. We truly apologize for the inconvenience and appreciate you giving us the opportunity to resolve this properly. ICOICE Customer Service Team
Amanda J.
Sep 1, 2025
I would give 0 stars if I could
I would give 0 stars if I could. Ive tried to contact the company, the number hangs up every time. Noone will email me back, and the bot on the chats is RIDICULOUS. Its all a SCAM. I still HAVE NOT recieved my purchase. WHERE IS IT??
Response from ICOICENov 11, 2025
We’re very sorry to hear about your experience and truly understand how frustrating it is to be waiting for an order and not getting a response as expected. This is certainly not the service standard we aim to provide. Please rest assured that we take every missing order seriously. It’s possible that your messages didn’t reach us successfully, and we’d like to fix this immediately. Could you please email us again at [email protected] with your order number? Our customer care team will personally review your case, verify the shipping status, and make sure you receive a proper solution as soon as possible. We sincerely apologize for the inconvenience and thank you for giving us the opportunity to make things right. ICOICE Customer Ser
Mary R.
Aug 8, 2025
Be careful!!!!
I hang been wearing contacts for over 18 years with no . I wore these contacts for less than 8 hours, and my vision was blurry and cloudy. I opened a new pair 24 hours later ,I got the same results. The second time, my vision stayed blurry a bit longer. This was extremely scary for me. I contacted the company and they instructed me to rinse the lenses and try them again. This was not in the instructions on their package; in addition, who rinses out a new pair of contact lenses? There were no apology, or concerns. Just robotic money a matter of fact type company. I filled a report with Affirm and they asked me to send a picture of what I was experiencing.!!!! WHAT????? How can I provide you with my vision os seeing blurriness?????? Not a good company to do business with this is fraud. I paid them off in full and I will never use them again. I am still having issues with my eyes still to this day. If I could rate a zero I would definitely give this company that. This is definitely one company that the USA needs to monitor. Because They are sending American citizens defective products that’s causing harm. Be careful of what you put in your eyes. I have learned my lesson. Very dissatisfied with their customer service and products. Read the bad reviews as you review the good reviews as well. Your call, Blessings
Response from ICOICENov 11, 2025
We’re truly sorry to hear about your experience and very concerned to learn that you experienced any eye discomfort. Your safety and well-being are our top priorities, and we take this matter extremely seriously. Please stop using the lenses immediately if you haven’t already, and we strongly recommend consulting an eye care professional to ensure everything is okay. We sincerely apologize if our previous response came across as impersonal — that was never our intention. We would like to personally review your case and investigate the product batch in question. Could you please contact us directly at [email protected] with your order number and any relevant details? Our quality control team will urgently look into this to ensure your concern is fully addressed. Once again, we’re very sorry for the distress this has caused and thank you for bringing it to our attention. Your feedback helps us improve and ensure safety for all our customers. ICOICE Customer Service Team
Tevans
Jun 15, 2025
bait & switch, properly made, not for darks eyes
53$ for icoice. I request a refund… chargeback from Afterpay. I have contacted seller several times , and after pay , to no awail . The seller refund 9$ for 23 day shipping delay, that $15 expedited shipping was paid for. And quarranteed 7 to 8 business day delivery, i requested to cancel product as it exceeded the delivery time , and contacts were no long needed, upon arrival the product its was not what was advertised, the contacts didn’t match
Response from ICOICENov 11, 2025
We’re truly sorry to hear about your experience and completely understand your frustration regarding both the shipping delay and the product not meeting your expectations. This is certainly not the experience we want for our customers. We sincerely apologize for the inconvenience and for any misunderstanding about the color or delivery timeline. Our team has already processed a partial refund for the shipping delay, but we’d like to review your case again to ensure a fair resolution regarding the product itself. Could you please reach out to us at [[email protected]] with your order number? We’ll personally recheck the details and do our best to resolve this matter to your satisfaction. Thank you for your patience and for bringing this to our attention — your feedback helps us improve. ICOICE Customer Service Team
of Ashley A.
May 22, 2025
I ordered from this company over a…
I ordered from this company over a month, thank god only ordered on pair I was going to order multiple. They keep sending my what seems like a fake shipping link telling me the package is in transit be there in a week, now there claiming my first package got lost and they are sending a new one. The new one has been sitting in shipping for over a week. All in all it’s over a month still no contact and no help. Unfortunately I need these to see. Do NOT DO IT!
Aly
Apr 11, 2025
Finally received my contacts...almost 4…
Finally received my contacts...almost 4 months later. Contacts were lost in the mail. Company refused to send a replacement for them and kept making excuses and would not give me a refund. I then wrote a bad review and they said they would send me the contacts that I had already paid for if I paid for them again...I said absolutely not, they should offer me a replacement or a refund. They then told me they would replace the contacts if I took down the bad review...I did not take down the review. I filed a missing mail with the post office and they finally found the missing contacts. The contacts themselves are okay. Someone told me that they make me look stoned lol. Not worth the headache or the money.

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SCAM BRAND!

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Be careful!!!!

bait & switch, properly made, not for darks eyes

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About ICOICE

About these reviews

More in Cosmetics & Makeup

potency710.com

Procell Therapies

Greenbiomedspa

Littlestuff4u Minerals

ICOICE reviews

Slow Delivery

SCAM BRAND!

Definitely a scam

I would give 0 stars if I could

Be careful!!!!

bait & switch, properly made, not for darks eyes

I ordered from this company over a…

Finally received my contacts...almost 4…