Jerry L.
Requested Refund
After I purchased the personal edition, downloaded, installed, and set it up I waited for it to begin backing up. It showed 2% on the tracker but never went on. I looked at the report and it said unsuccessful. I looked in the Mirror file and it was completely empty. So on 1/22/2023 I sent a request for service and was promptly sent a tracking number. On January 22 and 23 they requested I do certain things (all email documentation is available upon request) which I did. On 1/24 I was told to do a live chat, which I did. After a short chat the agent told me they would pass it to the backend team and they would be in touch. I did not hear from them on 1/25 so I wrote them again and requested the status and if they could not fix it by Friday (today 1/27) I would need to look for another solution and request a refund. I did not hear back. I waited all day today and I just wrote them back and asked for a refund. If my past experience is any indication I may have a difficult time getting that done.