Icey PyramidIcey Pyramid specializes in luxury, high-quality hip hop jewelry, offering a wide range of iced-out pieces such as watches, chains, pendants, and custom designs. Crafted with the finest VVS stones, our jewelry provides the brilliance and sparkle of diamonds. With over 5,000 verified reviews and a loyal customer base of more than 30,000, we are dedicated to delivering 100% satisfaction. Our collection is designed for those who want to make a bold statement with unique, eye-catching VVS iced out jewelry.
Icey Pyramid (iceypyramid.com) has 50 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Bobby
They say there chains won’t turn but they do an they only guarantee they won’t turn for 30 days I sent a email an instead of just saying it’s only covered for 30 days they rather say I must have been taking showers or went swimming in it which I never did. Customer service comes across rude an disrespectful then offer u a 30 percent discount that you can get if u just give them your email address I only wore the chain for pictures an shows
Nicholas M.
I spent $200 and it broke in the first 3 min. I have been trying to to contact the company for 2 weeks and they don’t even answer me. Please save your money. I have pics to show quality is garbage!!!!
Jai M.
I purchase a month back and had problem with this company they reach out to me I delete and did the waiting game yea necklace show up im good but I only have hit to wear three time cause we working in the field so much lately (military) so this morning I was to wear it but my roommate notice it’s already turning green wtf so I’m a little upset but kinda glad it happen now I will never make a purchase and pretty sure all My battle I buddies want either sad just no they are not I real so don’t get mad pay little get little I got pic
Richie W.
There shipping is absolutely terrible, you will be lucky if you actually get the product and there customer service is even worse..they won't give you any information and if you try to ask for a refund they will stop contacting you all together. DO NOT WASTE YOUR MONEY WITH THIS BOGUS SITE!
Response from Icey PyramidJan 27, 2026
Hello, We previously asked for additional details such as your name, email address, or order number so we could locate the order and investigate the issue, but we haven’t received a response yet. To clarify, there has not been a single customer who requested a return and did not receive a refund. There has also not been any case where a customer did not receive their product without the issue being resolved. If there is ever a problem, we address it promptly and make it right. Our support team is active 24 hours a day, shipping timelines are clearly stated at checkout, and orders are delivered as promised. We take all feedback seriously, which is why we’re asking for the order details so we can properly review and resolve this. Please provide your order number or reach out to [email protected] so we can assist you directly and resolve this as soon as possible. Best regards,
sean
fraud DO NOT BUY HERE!!!!!! Purchase a couple of items and they were all wrong and when i ask for a return its like am begging to get my money back and FYI i still haven't received my refund even after i send the item back.
Response from Icey PyramidNov 11, 2025
Following our review of this matter, we searched our system and found no record of any customer under the name “Sean Miller” or the email provided after requesting additional information regarding this review. We also requested the order number, which has not been provided. While it is extremely rare for an incorrect item to be sent, any such occurrence is promptly corrected at no additional cost. It is not possible for multiple items to be dispatched incorrectly. Our return process operates efficiently, and when a customer chooses to return an item within the designated return period, we always honor their request for either an exchange or a refund. Best,
A. V.
Garbage! Purchase the chain and bracelet the set. After one use and one week the clasp on the bracelet wont lock. They won't return any emails for an exchange basically just sold me a piece of trash. A horrible company that makes horrible jury.Don't buy from them. This review is not misleading.It's a hundred percent facts. The fact that you're lying about your product and on emails, ridiculous. The order did not come from this email address it came from my wife's so that's how I know you're lying because it wasn't purchased to this email. And a report was i filed about the bracelet with no response going on day 3. Scam company.
Response from Icey PyramidAug 25, 2025
Hello, Our customer, Adam, placed an order on August 1, which was delivered successfully. At no point did he contact us regarding any issue with his item. We’ve thoroughly checked our records—no exchange request, no complaint, no email about the bracelet. The only message we received from Adam was before his purchase, asking if he could use two discount codes on the same order. We always stand behind our pieces and handle every issue promptly—but we can’t help if no communication is made. This review is misleading and doesn’t reflect the actual situation. Best,
Rodney
I made a customized purchase that took over two months to arrive although the website stated 4 to 7 days. They are very unprofessional and there is no way to reach customer service. They appear to be a fraudulent company. I attempted to make another purchase a few months later to give them the benefit of the doubt and they cancelled my order but still took my money. I just filed a claim with my bank for a refund. I will never shop with icey pyramid again.
Response from Icey PyramidAug 25, 2025
We’d like to clarify this situation. Rodney Williams placed four separate orders with us throughout the year—on March 4 (two orders), April 15 (two orders) and successfully received all of them without issues. The order he’s referring to, placed on August 10, was automatically canceled due to a high fraud risk, which usually indicates a stolen or unauthorized card attempt. No charge was captured—his payment was voided immediately, and we clearly informed him via email that the pending transaction would return to his account within 2–3 business days. We also provided safe alternate payment options to re-order if he wanted to. Despite this, just five minutes after receiving that cancellation notice, Rodney left this 1-star review. This is a false accusation and clear defamation due to being upset that the order was rejected for security reasons. Rodney has ordered four times throughout the year and received every order. He knows firsthand that we deliver fast, respond quickly, and stand behind our products. Best,
Lina
I received an update that my package was delivered ( after nearly 2 weeks of waiting although it states 4-7 days) I am a first time customer and as soon as I received a notification that my package was delivered it was in fact not delivered and I reached out to the company they did not get back to me for 12 hours and suggested I filed a claim with USPS and I attempted to do so and it required an address from the company and they failed to provide that information. I then decide to file a dispute with my bank and iceypyramid finally gets back to me to inform me they received a notification of a dispute from my account and that they will be taking legal actions and I made it clear I have made effort to communicate with them and when I took their suggestion they failed to provide me with the information needed and they continued to ignore the rest of my emails and I have not heard from them since. I have not received any packages and I am not receiving any responses from the company. They have been unprofessional and lack in communication and falsify the expected time frame of delivery date. False. You waited until I disputed through my bank to then offer me a refund and I continued forward with the dispute and you did not want it to effect the company negatively. I asked if you were still offering the refund I would’ve removed the dispute as it take 90 days for information from both parties and investigation. But as a first time customer. Never again. You hide all the reviews that were posted on facebook and those included real time reviews and you had quite a bit of negative reviews from other customers with the same situation. I just spoke more into details regarding my personal experience.
Response from Icey PyramidAug 11, 2025
Hello Carolina, We take every situation seriously and always do our best to communicate clearly, resolve issues fairly, and protect both our customers and our business. In your case, the tracking confirms your packages were successfully delivered to the exact address you provided. We responded to your emails, explained the USPS claim process, and even offered a replacement or refund. Despite that, you chose to proceed with a dispute while still attempting to receive a refund and keep the items. We submitted all evidence—including tracking, address confirmation, and communication history—and your processor reviewed everything and ruled in our favor on both orders. We share this response publicly to assure future customers that we’re honest, responsive and always take action in good faith. Unfortunately, not every customer acts with the same intent—but we will continue to protect our real customers and operate with transparency. Best regards,
